Plex for Windows crashes on start

Plex Players Desktop Players
1

Server Version#: 1.25.3.5409
Player Version#: 1.39.1.2763-300bb607
crash_dump_log.zip (3.8 MB)

Test environment

PMS Version: 1.25.2.5319
PMP Version: 1.39.1.2763-300bb607
Windows 10 Home, Build 19044 (latest; no updates available), Lenovo Legion 5 Pro, Nvidia GeForce Game Ready-driver version 497.29

Steps to reproduce

  1. install Plex-1.39.1.2763-300bb607-x86_64.exe on Windows x64 from https://www.plex.tv/media-server-downloads/#plex-app
  2. double click plex icon

Current behavior

  1. The GUI never shows up, there is no error message.
  2. Plex.exe shows up in task manager for a second and then just disappears.
  3. A crash dump ist created under C:\Users[user]\AppData\Local\CrashDumps on each start
  4. This support article’s path (%LOCALAPPDATA%\PlexMediaPlayer\logs) is not available but %LOCALAPPDATA%\Plex\logs is, so I included these logs

Expected behavior

  1. Plex Media Player Interface should show up

what I tried

  1. unistalling PMP → reinstalling
  2. restarting the machine
  3. starting plex.exe as administrator
  4. Analysis with Microsoft’s DebugDiag Analysis Tool → result: contact Plex Inc.

As this is a fairly new purchase, I did not have the chance to test an earlier version of the app.

2

I have the same issue. The version I used before this one worked, and then didn’t. I then uninstalled that version, installed “Plex-1.39.1.2763-300bb607-x86_64”. Plex app tries to start, dies. Nothing in the log appears to be wrong. Rebooted. No dice.

Jan 22, 2022 11:48:19.983 [10432] INFO - Starting Plex version: 1.39.1.2763-300bb607
Jan 22, 2022 11:48:19.983 [10432] INFO - Running on: Windows 10 Version 2009 [10.0.19042] x86_64
Jan 22, 2022 11:48:19.983 [10432] INFO - Happy Plexing!
Jan 22, 2022 11:48:19.982 [11172] INFO - [OpenGL] Selected angle renderer.
Jan 22, 2022 11:48:19.982 [11172] INFO - [OpenGL] Default surface format version: 2.0
Jan 22, 2022 11:48:19.982 [11172] INFO - [OpenGL] Selecting surface format version: 3.0; profile: 1
Jan 22, 2022 11:48:20.018 [11172] INFO - [OpenGL] Testing surface format version: 3.0
Jan 22, 2022 11:48:20.019 [11172] INFO - [OpenGL] Setting default surface format
Jan 22, 2022 11:48:20.019 [11172] WARN - [OpenGL] Warning: Setting a new default format with a different version or profile after the global shared context is created may cause issues with context sharing.
Jan 22, 2022 11:48:20.019 [11172] INFO - [Settings] Web inspector port 0
Jan 22, 2022 11:48:20.034 [11172] INFO - [NanoServer] Starting nano server.
Jan 22, 2022 11:48:20.034 [11172] DEBUG - [NanoServer] Setting app support dir to C:/Users/bubba/AppData/Local/Plex
Jan 22, 2022 11:48:20.036 [11172] INFO - [NanoServer] Found available port: 32700
Jan 22, 2022 11:48:20.036 [11172] INFO - [NanoServer] Changing nano server port from 0 to 32700.
Jan 22, 2022 11:48:20.036 [11172] DEBUG - [NanoServer] Setting listener port to 32700
Jan 22, 2022 11:48:20.036 [11172] DEBUG - [NanoServer] Setting environment up.

3

Dropping back to “Plex-1.35.1.2632-c6783c78-x86_64” and it works.

4

I can confirm that 1.35.1.2632-c6783c78 is working fine. Version 1.39.1.2763-300bb607 still crashes.

In case someone else needs that specific version: https://downloads.plex.tv/plex-desktop/1.35.1.2632-c6783c78/windows/Plex-1.35.1.2632-c6783c78-x86_64.exe

5

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