Plex for Windows crashes on start

Plex Players Desktop Players
1

Server Version#: 1.25.3.5409
Player Version#: 1.39.1.2763-300bb607
crash_dump_log.zip (3.8 MB)

Test environment

PMS Version: 1.25.2.5319
PMP Version: 1.39.1.2763-300bb607
Windows 10 Home, Build 19044 (latest; no updates available), Lenovo Legion 5 Pro, Nvidia GeForce Game Ready-driver version 497.29

Steps to reproduce

  1. install Plex-1.39.1.2763-300bb607-x86_64.exe on Windows x64 from Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More
  2. double click plex icon

Current behavior

  1. The GUI never shows up, there is no error message.
  2. Plex.exe shows up in task manager for a second and then just disappears.
  3. A crash dump ist created under C:\Users[user]\AppData\Local\CrashDumps on each start
  4. This support article’s path (%LOCALAPPDATA%\PlexMediaPlayer\logs) is not available but %LOCALAPPDATA%\Plex\logs is, so I included these logs

Expected behavior

  1. Plex Media Player Interface should show up

what I tried

  1. unistalling PMP → reinstalling
  2. restarting the machine
  3. starting plex.exe as administrator
  4. Analysis with Microsoft’s DebugDiag Analysis Tool → result: contact Plex Inc.

As this is a fairly new purchase, I did not have the chance to test an earlier version of the app.

2

I have the same issue. The version I used before this one worked, and then didn’t. I then uninstalled that version, installed “Plex-1.39.1.2763-300bb607-x86_64”. Plex app tries to start, dies. Nothing in the log appears to be wrong. Rebooted. No dice.

Jan 22, 2022 11:48:19.983 [10432] INFO - Starting Plex version: 1.39.1.2763-300bb607
Jan 22, 2022 11:48:19.983 [10432] INFO - Running on: Windows 10 Version 2009 [10.0.19042] x86_64
Jan 22, 2022 11:48:19.983 [10432] INFO - Happy Plexing!
Jan 22, 2022 11:48:19.982 [11172] INFO - [OpenGL] Selected angle renderer.
Jan 22, 2022 11:48:19.982 [11172] INFO - [OpenGL] Default surface format version: 2.0
Jan 22, 2022 11:48:19.982 [11172] INFO - [OpenGL] Selecting surface format version: 3.0; profile: 1
Jan 22, 2022 11:48:20.018 [11172] INFO - [OpenGL] Testing surface format version: 3.0
Jan 22, 2022 11:48:20.019 [11172] INFO - [OpenGL] Setting default surface format
Jan 22, 2022 11:48:20.019 [11172] WARN - [OpenGL] Warning: Setting a new default format with a different version or profile after the global shared context is created may cause issues with context sharing.
Jan 22, 2022 11:48:20.019 [11172] INFO - [Settings] Web inspector port 0
Jan 22, 2022 11:48:20.034 [11172] INFO - [NanoServer] Starting nano server.
Jan 22, 2022 11:48:20.034 [11172] DEBUG - [NanoServer] Setting app support dir to C:/Users/bubba/AppData/Local/Plex
Jan 22, 2022 11:48:20.036 [11172] INFO - [NanoServer] Found available port: 32700
Jan 22, 2022 11:48:20.036 [11172] INFO - [NanoServer] Changing nano server port from 0 to 32700.
Jan 22, 2022 11:48:20.036 [11172] DEBUG - [NanoServer] Setting listener port to 32700
Jan 22, 2022 11:48:20.036 [11172] DEBUG - [NanoServer] Setting environment up.

3

Dropping back to “Plex-1.35.1.2632-c6783c78-x86_64” and it works.

4

I can confirm that 1.35.1.2632-c6783c78 is working fine. Version 1.39.1.2763-300bb607 still crashes.

In case someone else needs that specific version: https://downloads.plex.tv/plex-desktop/1.35.1.2632-c6783c78/windows/Plex-1.35.1.2632-c6783c78-x86_64.exe

5

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