Server Version#: 1.19.3.2831
Player Version#: 8.0.2.17816 (23329cc1)
I haven’t had issues before playing 264 content with aac audio when using by bravia built in android TV with plex installed but decided to upgrade due to the sluggish android TV experience. But now with the shield it sometimes just freezes without reason.
I have already attempted to change the setting for terminating paused streams but it was already 0 and changing it to 4 hours worth of minutes doesn’t help.
I have also tried only using the old player but it still occurs.
I’ve attached the most recent logs where several freezes occurred whilst the shield was playing she-ra.
Any help would be appreciated, its a real shame to upgrade my hardware to be met with a reduced experience.
Still encountering issues. Nothing is helping and it gets worse the longer an episode is, from stopping around 13 mins in and then 5, then 1 or 2 mins. Extremely frustrating.
There seems to be a bug on the Nvidia TV Shield with hardware decoding some codecs. Check the Plex options and see if you can disable hardware acceleration, does that resolve it? Also try playing the same video in Kodi and see if the same problems exist, this will help rule out (or in) issues with Plex. In Plex and Kodi we have found skipping forward causes the video to freeze every now and again, the only way to get anything playing again is to reboot the Shield, using Kodi with software decoding, it never freezes. So there are issues with the hardware decoding on the TV Shield on some types of streams.
Just to clarify, I’m not using my shield as the plex server I have my synology nas doing that with Docker. It isn’t using hardware encoding. The files I’m playing are using direct play and just suddenly I will get “stream is not fast enough” or to that effect.
No other plex clients have this issue. Starting to wish I hadn’t bought the damned thing.
Not related to the server, we’ve seen this bug on the Nvidia Shield TV when “playing” back content, it doesn’t have anything to do with how the content is served. If you set up Kodi on the Shield and point it towards a shared drive with the same video or put it on a USB stick and use the Shield to play it back and see if it has the same issues. If yes, you know the bug is with the playback on the Shield and unrelated to Plex, if it plays fine, you can assume the bug is with the Plex player and/or Server.
I suggest testing this as otherwise you could be wasting a lot of time debugging Plex player/server when the bug is more low level on the Shield TV.
In Kodi there are options to disable the hardware acceleration (, this fixed the freezing issues, not sure if there are settings in Plex, haven’t used the Plex video player in a while. In Kodi the settings are under Settings -> Player -> Video.
Looks like the issue still occurs with kodi with hardware acceleration off. I have also moved from docker to a synology install.
I looked at my logs at around the last time it froze and see this
It looks like it thinks my stream is idle and kicking me off, could this somehow be a timezone issue where the devs accidentally changed the thing that checks for idle streams to expect UTC or something?
When you used Kodi were you playing the video directly from a shared folder, i.e. not using the Plex server? If yes then the issue isn’t with Plex. The log about removing an idle session appears to because the player crashed or stopped playing the file so Plex detected that and closed the connection.
If you still played from Plex Server using Kodi, try playing the video using a shared folder to remove Plex from the equation completely. If it works okay to Kodi from a shared folder, but fails in Kodi when playing from Plex, you know the issue is with Plex, if you get the same issues in Kodi playing from a shared folder then the issue is either with the Nvidia Shield or perhaps the video is corrupt in some way.
It really is a tedious process of elimination at this point to get to the root cause.
In the last week or so I’ve noticed an odd freezing issue with some SD media on my Sony Android TV where playback will just freeze, but can be resumed by stopping and starting. Seems very random, and only seems to happen with some SD content. Is this what others are seeing? It could be an android TV issue as opposed to Nvidia shield specifically.
Just an update on this, I’ve narrowed the issue down to playing video files specifically over wifi appears to have the problem.
I’ve been using the jellyfish files to test and consistently get freezes when playing them over wifi through NFS.
No freezes when connected through ethernet.
Maybe it’s just time to run a cord through the walls
No problem with Plex here, thanks for looking at my issue any who did.
