Plex Home Member not Inheriting Plex Pass Benefits - Account Entitlement Bug (Ticket #555604)

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Hello,

I was directed here from an unhelpful email support interaction (Ticket #555604) that completely misunderstood my issue.

My problem is NOT about mobile app streaming restrictions. My problem is a backend account entitlement issue.

The Issue: My wife’s account (kristinbeck362) is a confirmed member of my Plex Home, but she is not inheriting my Lifetime Plex Pass benefits. Specifically, she is unable to access the Watchlist RSS Feed feature and is met with a paywall.

  • Admin Plex Account: michaelbeck175 (Lifetime Plex Pass Holder)
  • Home Member Plex Account: kristinbeck362

We have exhaustively performed all user-side troubleshooting steps to no avail:

  • Confirmed the admin account has an active Lifetime Plex Pass.
  • Confirmed the home member is using her full, independent Plex account.
  • Confirmed her account is correctly listed under the “Plex Home” settings page.
  • Removed a duplicate “Managed Account” to prevent any confusion.
  • Attempted to access the feature on multiple clients and networks (iPhone Safari, and a hardwired Windows PC) to rule out cache issues.
  • Waited over 24 hours to rule out short-term server sync delays.
  • Performed the complete “Plex Dance”: I removed her from my Plex Home, she logged out, I re-invited her, and she accepted the new invitation. The issue persists even after this full reset.

This appears to be a stubborn backend account bug that requires staff intervention to fix the entitlement link between our accounts. Can a Plex Employee or Ninja please investigate?

Thank you.

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This is not an entitlement issue. Generating a RSS feed requires a separate Plex Pass in this case. This is one of the very few Plex Pass features that is not extended to the Home user. Looking over our support articles and our break down of Free and Pass features it’s not crystal clear where the entitlement line is drawn. Sorry for the confusion. Because our community is so awesome, they’ve created a nice matrix of Plex Pass features across user types. Please see this page from the Plex community subreddit.

With all our recent Plex Pass changes, entitlements have definitely been discussed and we know we need to improve our communication on where those lines are drawn. Maybe even redraw some lines :wink:.

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