Plex Home User, can not Download, BUG?

Server Version#: 1.30.2.6563
Player Version#: 4.87.2
PlexPass: Lifetime

Hello, on my main account (owner), i can download movies, from the web or from my app.
But when i login with my wife account, she can not download, i try it from the web or from the app.
I have check the permission, and she is allow to download.

So anyone have already had this bug?

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