Server Version#:
Player Version#: 4.108.0
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I need to start off with I know basically nothing about computers and plex and have to google everything, but I’m not so dumb that I can’t be directed to fix an issue.
I scanned 2 new files from my Synology Drive to plex, so in my recently added section the 2 movies appear, but also nearly a 100 different files were installed as well. just to give an example of the first few files this is what they say.
Chalk, Smartbuffer D, Utils D, Lib, Postcss selector parser, and so on…
you can’t play any of these, you can’t delete any of them, I’m not sure if I got a virus or what’s going on with it, any help would be greatly appreciated.
They do not appear on my Synology device, but they do appear on my plex apps, TV and PC.
My server is on my PC, and I might add I have two NAS, synology and Netgear readynas. I’ve had this running for quite a few years with no issues until last night, and 2 files I uploaded.
Not sure if that helps with anything or not.
I did some searching for some of these files, can’t find anything on either NAS, but when I get the info on one of the files this is the location that pops up for me
This location is clearly not what Plex should scan for media files.
However, I wonder where you are seeing this path, because a Plex server running on Windows would not show the path in this form.
This is clearly a path from a Linux-based operating system.
Please provide a screenshot (full screen please, not cropped) where this message is occuring.
Then you are accessing a Plex server that is running directly on a NAS device.
It doesn’t matter from where you are loading the web app into your web browser. You were loading it from the plex server on your PC.
Looking at your account, I can see running Plex servers on your PC, and both NAS devices.
Plex apps provide you access to content on all your servers at the same time.
And this particular item is located on one of the NAS devices and was indexed by the Plex server running directly on them.
Check the library properties and see at which folder the library has been pointed at.
It is most likely that you have given it either a wrong folder or one that is too high up in the hierarchy. https://support.plex.tv/articles/200289266-editing-libraries/
Okay, sorry for having to message you, this is where stupidity sets in, I’ve followed the directions from the link you sent me, and I have found the folder that these files are in by using the (Add Folder) Option. I’m not sure how to delete these folders or keep them from showing up on my server. If you have the patience and time to help me I would be so grateful.
You are not supposed to delete this folder as such.
They may very well be necessary to run some functions of the NAS.
You need to determine the location of the media files on your NAS.
Where to look for them, I cannot tell you. Unfortunately I have no access to Plex servers running on either Synology, nor WD.
First thing to determine is which of your two NAS devices you are actually looking at.
Apparently you have named the Plex server which is running on your Synology as “4K Movies”.
So you know now that you may have to look up the documentation regarding Synology NAS devices. Or ask in the forum section which is dedicated to Synology NAS devices. https://forums.plex.tv/tags/c/plex-media-server/nas-devices/27/server-synology
You’re seeing part of the base Linux which DSM is built on.
The ‘storage’ you have is named in ‘volumes’ (you see this in the GUI).
– /volume1 , /volume2, etc
Storage for installing the actual applications (ANYTHING you install from Package Center) goes into @appstore with -
– @apphome to provide a unique place for each app to keep private data.
– @apptemp to use as temporary storage (temp files, etc)
– @appconf to use for application settings
– @appdata to use instead of a shared folder if desired (Plex uses “PlexMediaServer”)
Here is my development system
chuck@ds418:~$ cd /volume1
chuck@ds418:/volume1$ ls
340 @cloudsync Optimized.dir @synoconfd
acl-test @database Photo @SynoFinder-etc-volume
Animated @download Plex @SynoFinder-log
@appconf dummy '@Plex Media Scan.synology_rtd1296_ds418j.63134.core.gz' @SynologyApplicationService
@appdata @eaDir PlexMediaServer synoquota.db
AppData @encrypt@ post 'Temp Backup'
@apphome glock qnap @tmp
@appshare homes @resource-monitor tv
@appstore LAN restore UHD_1
@apptemp migrate rsync @userpreference
aquota.group movies @S2S video
aquota.user music save @wallpaper_dir
@autoupdate MyMedia SomeMedia web
chuck Notify stuff
ChuckData Optimized @synoconfbkp.synology_rtd1296_ds418j.63134.core.gz
Any folders without @ are shared folders
It’s best to not delete any of these hidden directories unless you know what you’re doing and the impact it will have (might require full DSM reinstall)
On a Synology, ANY directory beginning with @ is hidden from normal view.
(this is by Synology design)
