I purchased Plex and it was working fine for a few years, now it doesn’t work and you guys are asking me to pay again for a “premium account”. Is what i bought no good anymore?
You’ll need to clarify. You don’t “purchase” Plex, as it’s never been for sale.
There are subscription models. You can pay monthly or a lifetime subscription fee for a PlexPass. This gets you access to software releases that have extra features, that are released initially to the PlexPass channel first, for additional testing, before eventually being released into the standard release channel.
Additionally, a PlexPass account can get you access to some of the mobile client apps which may carry a fee in their corresponding marketplace, for free. You have to sign in with the PlexPass account or make the user part of your “home” group(read up on that for details) to have them qualify for the free version.
So you may have previously paid a monthly account for Plex Pass, but you don’t appear to be a current PlexPass subscriber. Unless you paid for a lifetime account and somehow haven’t received it?
Your join date for the forum is 1/29/2017, so I can’t be sure when your actual account creation date was. Are you sure you’re logged into the correct account?
If you think you bought something, please write in to https://www.plex.tv/contact/ and explain the situation. Looking at your account, there isn’t a Plex Pass associated with it. If you bought the app, that doesn’t include Plex Pass features, so you may just be seeing the Plex Pass messages to see if you want to upgrade.
