Plex is changing metadata to wrong language

[zero_koop]

Server Version#: 1.16.3.1433
Player Version#: 3.104.2

Recently my Plex server has been changing the language metadata of specific shows. So far I’ve only noticed this in my DVR shows. I use the Plex DVR for OTA recordings. So far it’s happened to Wild Krats (turned to German) and Curious George (unknown language). Both of these shows were fine until Plex changed them. In the case of Wild Krats it only changed the show name and description. All the episodes remained in English. In the case of Curious George it changed everything including the episode names. Re-matching the show doesn’t work. Any ideas what’s causing this and how to fix?

[OttoKerner]

Please post the content of the Plex XML info of one episode.
Please do also tell which country and area you used for your dvr setup.

[zero_koop]

I’m in the US, so I’m sure I chose US/English if I was given a choice. All of my other recordings are find and have been for years. This is just a new problem. I don’t see any language DVR settings, but let me know if I need to check somewhere in particular. I also verified that my Plex server settings are still set to English. Here is some XML:

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="17" librarySectionTitle="Recorded TV" librarySectionUUID="887e997a-7c5e-4723-9157-33dd5067728d" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1563987453"><Video ratingKey="263477" key="/library/metadata/263477" skipParent="1" grandparentRatingKey="263418" guid="com.plexapp.agents.thetvdb://79429/2/19?lang=da" parentGuid="com.plexapp.agents.thetvdb://79429/2?lang=da" grandparentGuid="com.plexapp.agents.thetvdb://79429?lang=da" librarySectionTitle="Recorded TV" librarySectionID="17" librarySectionKey="/library/sections/17" type="episode" title="Blikkenslagerens lærling" titleSort="Blikkenslagerens lerling" grandparentKey="/library/metadata/263418" grandparentTitle="Peter Pedal" parentTitle="Season 2" contentRating="TV-G" summary="Peter Pedal keder sig med sit gamle legetøj i badekaret, så han finder på noget nyt at tage med i bad. Han glemmer dog, at ikke alt legetøj kan flyde, så da han lukker vandet ud, ryger noget af legetøjet ned i kloakken og stopper den til." index="19" parentIndex="2" viewOffset="148000" lastViewedAt="1564830331" year="2007" thumb="/library/metadata/263477/thumb/1564882743" art="/library/metadata/263418/art/1564882743" parentThumb="/library/metadata/263470/thumb/1564882743" grandparentThumb="/library/metadata/263418/thumb/1564882743" grandparentArt="/library/metadata/263418/art/1564882743" grandparentTheme="/library/metadata/263418/theme/1564882743" duration="1796735" originallyAvailableAt="2007-11-21" addedAt="1564752601" updatedAt="1564882743"><Media id="528212" duration="1796735" bitrate="17984" width="1920" height="1080" aspectRatio="1.78" audioChannels="2" audioCodec="ac3" videoCodec="h264" videoResolution="1080" container="mpegts" videoFrameRate="NTSC" channelIdentifier="48.1" mediaGrabBeginsAt="1564750800" mediaGrabDevice="device://tv.plex.grabbers.tunerservice/dvb%23hdhr%2310384A7D" mediaGrabStatus="complete" origin="dvr" videoProfile="main"><Part accessible="1" exists="1" id="529363" key="/library/parts/529363/1564752601/file.ts" duration="1796735" file="/media/unraid_DVR/TV/Curious George (2006)/Season 02/Curious George (2006) - S02E19 - Curious George Sea Monkey; Old McGeorgie Had a Farm.ts" size="2260591148" container="mpegts" deepAnalysisVersion="4" indexes="sd" packetLength="188" requiredBandwidths="20884,18095,16489,16489,16489,16489,16489,16489" videoProfile="main"><Stream id="874873" streamType="1" codec="h264" index="0" bitrate="8708" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" closedCaptions="1" frameRate="29.970" hasScalingMatrix="0" height="1080" level="40" profile="main" refFrames="4" requiredBandwidths="20305,17530,16407,16407,16407,16407,16407,16407" scanType="progressive" streamIdentifier="256" width="1920" displayTitle="1080p (H.264)"/><Stream id="874875" streamType="2" selected="1" codec="ac3" index="1" channels="2" bitrate="379" audioChannelLayout="stereo" requiredBandwidths="379,379,379,379,379,379,379,379" samplingRate="48000" streamIdentifier="257" displayTitle="Unknown (AC3 Stereo)"/><Stream id="874876" streamType="2" codec="ac3" index="2" channels="2" bitrate="190" audioChannelLayout="stereo" requiredBandwidths="190,190,190,190,190,190,190,190" samplingRate="48000" streamIdentifier="258" visualImpaired="1" displayTitle="Unknown (AC3 Stereo)"/><Stream id="874874" streamType="3" codec="eia_608" index="0" bitrate="8708" embeddedInVideo="1" requiredBandwidths="20305,17530,16407,16407,16407,16407,16407,16407" streamIdentifier="256" displayTitle="Unknown (EIA_608)"/></Part></Media><Media id="528214" duration="1791725" bitrate="17955" width="1920" height="1080" aspectRatio="1.78" audioChannels="2" audioCodec="ac3" videoCodec="h264" videoResolution="1080" container="mpegts" videoFrameRate="NTSC" channelIdentifier="14.1" mediaGrabBeginsAt="1564777800" mediaGrabDevice="device://tv.plex.grabbers.tunerservice/dvb%23hdhr%2310384A7D" mediaGrabStatus="complete" origin="dvr" videoProfile="main"><Part accessible="1" exists="1" id="529365" key="/library/parts/529365/1564779600/file.ts" duration="1791725" file="/media/unraid_DVR/TV/Curious George (2006)/Season 02/Curious George (2006) - S02E19 - Curious George Sea Monkey; Old McGeorgie Had a Farm (copy 1).ts" size="2226554876" container="mpegts" deepAnalysisVersion="4" indexes="sd" packetLength="188" requiredBandwidths="20512,18798,17763,17763,17763,17763,17763,17763" videoProfile="main"><Stream id="874878" streamType="1" codec="h264" index="0" bitrate="8787" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" closedCaptions="1" frameRate="29.970" hasScalingMatrix="0" height="1080" level="40" profile="main" refFrames="4" requiredBandwidths="20133,18415,17878,17878,17878,17878,17878,17878" scanType="progressive" streamIdentifier="256" width="1920" displayTitle="1080p (H.264)"/><Stream id="874880" streamType="2" selected="1" codec="ac3" index="1" channels="2" bitrate="381" audioChannelLayout="stereo" requiredBandwidths="381,381,381,381,381,381,381,381" samplingRate="48000" streamIdentifier="257" displayTitle="Unknown (AC3 Stereo)"/><Stream id="874879" streamType="3" codec="eia_608" index="0" bitrate="8787" embeddedInVideo="1" requiredBandwidths="20133,18415,17878,17878,17878,17878,17878,17878" streamIdentifier="256" displayTitle="Unknown (EIA_608)"/></Part></Media><Media id="528217" duration="1795729" bitrate="9914" width="1920" height="1080" aspectRatio="1.78" audioChannels="2" audioCodec="ac3" videoCodec="h264" videoResolution="1080" container="mpegts" videoFrameRate="NTSC" channelIdentifier="14.1" mediaGrabBeginsAt="1564835400" mediaGrabDevice="device://tv.plex.grabbers.tunerservice/dvb%23hdhr%2310384A7D" mediaGrabStatus="complete" origin="dvr" videoProfile="main"><Part accessible="1" exists="1" id="529368" key="/library/parts/529368/1564837201/file.ts" duration="1795729" file="/media/unraid_DVR/TV/Curious George (2006)/Season 02/Curious George (2006) - S02E19 - Curious George Sea Monkey; Old McGeorgie Had a Farm (copy 2).ts" size="2225281364" container="mpegts" packetLength="188" videoProfile="main"><Stream id="874883" streamType="1" codec="h264" index="0" bitrate="9530" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" closedCaptions="1" frameRate="29.970" hasScalingMatrix="0" height="1080" level="40" profile="main" refFrames="4" scanType="progressive" streamIdentifier="256" width="1920" displayTitle="1080p (H.264)"/><Stream id="874885" streamType="2" selected="1" codec="ac3" index="1" channels="2" bitrate="384" audioChannelLayout="stereo" samplingRate="48000" streamIdentifier="257" displayTitle="Unknown (AC3 Stereo)"/><Stream id="874884" streamType="3" codec="eia_608" index="0" embeddedInVideo="1" streamIdentifier="256" displayTitle="Unknown (EIA_608)"/></Part></Media><Genre id="92550" filter="genre=92550" tag="Children's"/><Field locked="1" name="thumb"/><Extras size="0">
</Extras></Video></MediaContainer>

[OttoKerner]

Yes, this one is matched to Danish.
Check the default language of the whole library (‘edit’ the library)

You can change the language of this particular show by performing the Fix Match procedure. Go to the top level of the show (so you can see all the Season posters side by side). Then click on Search Options and make sure to select English and TheTVDB.

[zero_koop]

Yes, that worked! I fixed that setting (no idea how it got changed) and then I tried refreshing the show’s metadata, but that didn’t work. I had to “fix match” and choose the show again to get it to update the language. Thanks a lot!