I may be being extremely dim but I’ve searched on and off for this before and not found anything in forum or FAQs
I can “log into” Plex with my ID and password through my PC browser but I have never managed to do this with the Android client on any device I’ve tried.
Today, having seen Elan’s vid from this week on Plexamp I thought I’d give it a try. Downloaded the PC version, installed, entered my email address and password and it failed to recognise me in Plexamp.
Downloaded the Android version and again can’t log in.
What do I need to do to log in on anything other than my own PC.
Clearly it’s going to be a really simple error but I can’t see it.
Not sure if or how simple this is going to be… my first thought is:
Do you have any content blockers or “security” tools on your phone that could interfere with Plex authenticating you from those devices? I guess it’s less likely you’re in a country that might block certain traffic and Plex happens to use that to login?!
On phones nothing installed although I do turn off lots of things.
On tablets no, these are as close to standard android as possible.
On the PC I tried tonight with Plexamp that’s basically a new install.
Am I using the correct ID and password for the initial setup of Plexamp - the account ID and associated password? I’m assuming it has to be this as without a Plex login the client’s never going to know which is “My” server.
I’ve even tried resetting this ID and password a couple of times when trying to use the clients.
TVs are of course done a different way and I don’t have any trouble with these - but of course I can only get the authentication code on my main PC because I can’t get to the link screen as an auth user otherwise. Fine until I’m setting up a client at my mother’s 7 miles away…
It sounds like you just aren’t using the correct login credentials on those apps. Is CAPS LOCK on?
I THINK that plex forum credentials are separate from your Plex account credentials. Check to see if those are different too.
If all else fails, try submit a “forgot my password” request on a browser. Might be best, if what you think the current credentials are don’t work, to just “start over” with a new password.
Side Note
I just learned Plexamp is NOT a mobile-only app, and there is a Windows install for it. Huh.
normally I’d be mortified by such a suggestion, but it’s going to be something stupid like that.
…but no, CAPS lock has already been checked - I;ve had this issue with Plex clients on mobile for over a year now and now only occasionally bother to go back to check.
I’ve also changed the password several times to try to overcome this but that hasn’t helped.
…Although the browser seems to be caching my password somehow. (Firefox, current version)
I’m quite religous about not caching passwords and it’s not in my saved password list, which only contains 2 of my 4 local server boxes. I’m guessing this is held in a Plex cookie somewhere??
I also thought for a while that the forum password was separate, but there’s nowehre to set it separately that I can find and it always auto logs in if I go to my Plex home page first so I’m guessing not. Stuff like that doesn’t tend to get obviously documented - least I haven’t found it yet.
Any more ideas welcome? Anyone in Plex support have a suggestion to try?
It is. If you tell your browser to throw away the cookies, you will be logged out.
Btw. you can use the already signed-in web browser to sign in Plexamp, if they’re running on the same machine.
Same goes for “Plex for Windows”.
Hmm, quite a pickle. It sure isn’t sounding like it’s going to be one of those *HEAD SMACK* problems.
If Plex is using a cookie for login, perhaps that is messing with our experimentation. We can maybe bypass that by trying to log in again in the browser. You can log out (but since that seems to be the only successful login, I’d avoid that for now), or switch to incognito mode in the browser. The latter option would enable you to essentially log in fresh on your browser. If this works, then we know the account info is good, and we can look elsewhere .
(For example, I’d check to make sure your firewall isn’t accidentally blocking network traffic to the Plexamp and other apps) Oh, and if you have this many servers and the like, you aren’t using pi-hole in your house are ye?
Is there any document that describes the logon sequence at the level of which machines/addresses a client goes to and in which order in order to achieve a connection to all services? I’m beginning to suspect that it may be the way my network is set up but the quickest way to determine that is to understand what goes on as a client attempts to connect to the local server(s) and follow this through.
I have now installed plexamp on my main PC (not the one I was trying with yesterday). I can indeed use the browser to log plexamp in to my server and play music, but I can’t seem to do this with the same credentials directly.
So, a couple more password changes along and I suddenly find that the android apps can indeed now sign in. As indeed can the plexamp clients.
I don’t know how or why but it appears that Plex central wasn’t resetting passwords correctly for me.
I was copying passwords electronically so there was no doubt I was using the passwords I had set. Suddenly it worked??
Anyway. I have another issue with TV clients now (which may apply to non TV) but that’s a separate thread.
