Server Version#:1.18.4.2171
Player Version#:7.25.2.14287
After the Fire TV (1st gen) wakes up from sleep, Plex loses its network connectivity and cannot communicate with any server. Other apps get network access just fine. As a workaround the app can be force-quite and restarted or the whole device restarted. It then again works just fine, until the device goes to sleep and wakes up again of course.
It worked in the past, besides Plex updates nothing changed in my infrastructure.
Maybe not the same issue but I fixed it sideloading the latest beta, 7.27.X.XXXX I think, my devices were Fire Stick TV 4K, check here Plex Release Announcements Android
Thanks, Iāll then just wait for the next stable update.
Issue still existing in current stable. I can reproduce this in Fire TV 1st gen and Shield TV 2nd gen, same issue!
As far as I know, there are a lot of issues with the latest stableā¦ people is recommending to update to v7.30 because v7.28 introduced some bugs that are not getting fixed on v7.29, only thing I can recommend to you is to enable debugging on your PLEX client and check the log using the provided url to your deviceā¦ it must be something like http://deviceipaddress:port/logging
Thank you. Currently Iām using my NVidia Shield TV, which comes with Google Play. I am however not able to install the latest Beta, because I donāt know where I can get it. The download page only links to Google Play (stable release).
The latest beta is announced at the end of this thread:
Thank you! I will try this in the evening!
Edit:
It seems to work running the latest beta. Also the long loading times browsing the items are gone, everything is fast and snappy again. Thank you!!
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Unfortunately the issue is still persistent. Letting the Android devices sleep over night (different houses and devices) the installed Plex apps loose connection when waking up again.
Is there a way to get official support from Plex? I paid for Plex Pass, and this behavior is unacceptable.
Edit:
Hello, anyone here? The problem still exists, after sleep I have to restart the app to get connectivity!
June 1st, player version 8.1.1.18050. Issue still persistent.
Dear developers, how serious do you take your customers?
It is hard for them to āfixā that which they are unable to duplicate and is between rare to very rare in occurrence.
I would think there is something wrong with something in the way your network is set up or some device on the network is causing problems.
Just one anecdotal piece of evidence is my experience. I have several Fire devices including one original Fire TV and I never have any problem with connectivity at all. I used to have the Fire TV connected wired but last month I moved it to a location that does not have easy access to the wiring so it is now connected wireless. At no time have I had any problem with any of my Fire devices staying properly connected to my network.
Plex does not do anything to your network connection, it just uses it. If you are having problems with connectivity and it is not the Fire device itself then something is probably wrong with the network.
One thing that can cause many weird problems with a network is interference. Consumer routers are very poor at handling interference but one thing you can try is to set your router to a channel that handles interference better. Channel 11 or 1 are quite often more interference immune than other channels. I suggest setting your router to one of those. (11 is generally better than any other) If your router is using the āautomaticā mode to choose a channel that is often a real problem. Consumer routers are about as good at avoiding interference as the average teenager is at avoiding fast food.
I am not saying that any of the above is your problem. Rather I am just giving some ideas that might fix or limit your problem. It is highly unlikely that Plex is causing network problems or there would be a LOT more people having problems. Remember the āPost hoc ergo propter hocā fallacy. Just because there happens to be a before/after coincidence does not mean that the ābeforeā caused the āafter.ā
Thank you.
I have two setups in two completely separated houses, one running on Fire TV, one on Nvidia Shield TV. Both are having the same problem- connectivity loss after sleep. And on both setups all other apps run fine after waking- itās just Plex which thinks thereās no connectivity. My setups are fine.
I will post the logs once I can reproduce the issue one more time.
Edit: uploaded logs
plex_logs.txt (1.0 MB)
Edit 2: Still not fixed.
If you run a FireTV out to the end of a program so that it hits that āPost Playā Screen (the most vile thing ever invented), your FireTV is locked right there in pause. I have my server set to boot paused streams after 5 minutes, but then the FireTV throws an error screen - and thatās locked up stopping screen savers and everything else.
Thatās the same thing thatās murdering batteries on Android Mobile Devices, butā¦
My network sits there happily with the FireTV in the perpetual starting/ending blocks, but if your network takes exception to something like that - and ends it in some way Plex/FireTV/Shield doesnāt like - trouble could ensue.
The āBugā needs to be fixed.
ā¦ and perhaps how your network handles the āBugā could be investigated furtherā¦
ā¦like if youāve got storage going to sleep while the FireTV is locked up in pauseā¦
ā¦ just sayināā¦
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Well it turns out my server got a new public IP every night. And if you stay logged in, the app doesnāt get informed about the new IP. Due to changes to our ISP the server now gets a new IP every 30 days. It minimizes the annoyance, but doesnāt eliminate it.
The solution would be to check for an IP change (server-side) if the connection fails. Hope the devs read this. Timeout is pretty high though, check could be after a few secs already.
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