Plex matching not working

Plex Media Server Metadata & Adding Files
1

Server Version#:1.43.1.10576

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I don’t know if the two are related but ever since installing the latest update I cannot perform any matches. Even items that have already matched show no results when I try a “fix match”. I have uninstalled and done a fresh install of the newest version but I still get the “Something went wrong” message.

edit I saw some people saying they fixed it previously by going back to a previous version. I tried that and I am still getting the same issue and matches still are not working

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2

Have any of your network settings changed? This smells a lot like a DNS issue, like your server can’t figure out how to contact the Plex servers.

3

I do have a VPN but I’ve tried even with the VPN off. From the system running PMS I can access plex.tv without issue. Is there a server I should try to see if I can’t communicate with?

EDIT: I just tried setting my DNS to 8.8.8.8 and I’m still getting the same issue

4

Well, I’m out of ideas right now. I’d suggest posting your server logs so the smart folks can look for clues to why things aren’t working

5

Server Version#:1.43.1.10576

image

I don’t know if the two are related but ever since installing the latest update I cannot perform any matches. Even items that have already matched show no results when I try a “fix match”. I have uninstalled and done a fresh install of the newest version but I still get the “Something went wrong” message.

edit I saw some people saying they fixed it previously by going back to a previous version. I tried that and I am still getting the same issue and matches still are not working

image

Plex Media Server Logs_2026-04-08_16-10-02.zip (1.5 MB)

6

I saw there was a DNS issue and tested everything after the issue was resolved but unfortunately mine still exists :frowning:

7

Check your network settings, the DNS issue was plex.direct, yours is:
Apr 08, 2026 14:20:46.214 [13812] WARN - [HttpClient/HCl#3e] HTTP error requesting GET https://v4.plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: v4.plex.tv)

8

That is very odd, because I see the error you’re pointing out, but when I do a nslookup it resolves fine. I uploaded updated logs just in case but why would nslookup be able to resolve it but plex not?

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image1060×258 8.27 KB

Plex Media Server Logs_2026-04-08_21-43-58.zip (2.1 MB)

9

Why does everyone enable verbose logging?

Please disable verbose logging and only have DEBUG logging enabled.

Check your network settings including VPNs and any other settings going on.

Then Stop Plex wait 2 minutes, and start it back up and try matching something. Then get a fresh set of DEBUG logs.

EDIT:
Forgot to include why I am suggesting to check network settings:
Apr 08, 2026 15:07:37.970 [5136] WARN - [HttpClient/HCl#d] HTTP error requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (7, Couldn't connect to server) (Failed to connect to plex.tv port 443 after 9 ms: Couldn't connect to server)

EDIT2:
Your server has a LAN address of 100.98.xx.xxx which isnt part of the RFC 1918

10

That 100 address is the vpn. Turn it off, restart pms, upload new logs.

11

It looks to be working now. The strange thing is that turning off my VPN was the very first step I tried before posting here. Thank you everyone for the help.