Plex matching not working

Plex Media Server Metadata & Adding Files
1

Server Version#:1.43.1.10576

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I don’t know if the two are related but ever since installing the latest update I cannot perform any matches. Even items that have already matched show no results when I try a “fix match”. I have uninstalled and done a fresh install of the newest version but I still get the “Something went wrong” message.

edit I saw some people saying they fixed it previously by going back to a previous version. I tried that and I am still getting the same issue and matches still are not working

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2

Have any of your network settings changed? This smells a lot like a DNS issue, like your server can’t figure out how to contact the Plex servers.

3

I do have a VPN but I’ve tried even with the VPN off. From the system running PMS I can access plex.tv without issue. Is there a server I should try to see if I can’t communicate with?

EDIT: I just tried setting my DNS to 8.8.8.8 and I’m still getting the same issue

4

Well, I’m out of ideas right now. I’d suggest posting your server logs so the smart folks can look for clues to why things aren’t working

5

Server Version#:1.43.1.10576

image

I don’t know if the two are related but ever since installing the latest update I cannot perform any matches. Even items that have already matched show no results when I try a “fix match”. I have uninstalled and done a fresh install of the newest version but I still get the “Something went wrong” message.

edit I saw some people saying they fixed it previously by going back to a previous version. I tried that and I am still getting the same issue and matches still are not working

image

Plex Media Server Logs_2026-04-08_16-10-02.zip (1.5 MB)

6

I saw there was a DNS issue and tested everything after the issue was resolved but unfortunately mine still exists :frowning: