please gather fresh logs for me again?
i am missing something obvious.
Do you want me to start/stop Plex package or anything else before getting the log ?
I am an idiot.
File Station
- Right click
media(the one which is on volume2) - Properties
- Permissions
- Make certain Plex has permission here (it should already have this)
Now, we go into the “media” share itself with FileStation and view the list of folders & files at the top level (how we normally use FileStation)
Select (highlight) Movies
Right click Movies and go to Properties -> Permissions
Make the permissions so you have full rights as owner, group has Read & Execute, as do others. It should look like this: (Write permission doesn’t matter – your choice)
Make certain to “Apply to this folder, sub folders, and files”
Now OK that and let it fix the permissions.
Scan files again and Plex should pick it all up as well as Plex should auto notify ok after restarting it.
If you have more than Movies in there, Select it as well when you are doing Movies and get everything appropriate in one shot.
I’m pretty sure you’re not an idiot ^^.
I don’t have the same view as you have, but it al seems to be already OK :
To notice : owner of “Movies” directory (/volume2/media/Movies) and all others at the same level is my admin user.
As addition and to be sure we all have the correct informations : the ONLY things that doesn’t work curently is auto scan (aka Plex auto detecting change in directory when a file is added in it for example). All others features including manual scan work well already.
Hi,
I have exactly the same issue as jomofcw…
I have a “TV Show” library (looks in /volume1/TV Show) for which everything works perfect.
But i have a “Movie” library (looks in /volume1/Movies) for which the automatic update in Plex does not work !
Of course if i manualy update th movie library, evrything works fine.
I have checked the numbers of folders, it is less than 5000 for all plex libraries…
The 2 first boxes “automatically update the libraries” in settings are selected.
Of course, both folders have exactly the same permissions in Synology DSM…
I am becoming crazy lol
Thanks for your potential help…
Regards
Jérome
1 Like
I need collect more information.
How have these files been placed on the Syno?
- Uploaded via GUI
- Copied via SMB / NFS
- Downloaded through other 3rd party utilities (sonarr,radarr,etc)
Has the ownership / permissions been directly manipulated over the LAN via SMB (windows / mac) or NFS (Linux) which would Bypass the Syno GUI?
On my own : files are downloaded through a 3rd party utility (Transmission).
No permissions change out of File Station.
Thanks.
That tells me permissions are set at the Linux level (Linux mode).
Synology is fighting us from Syno ACL mode.
I’m going to construct a test case here now. If this is successful, we can apply it to all the permissions at once on the machine . This test will verify if I can work around the deficiency in the synoacltool.
where did Transmission come from SynoCommunity?
Nice to be able to help you 
!
You find it at the bottom of the interface :
There is no others settings.
Try this:
- Control Panel - Users - EDIT Plex
- Add
Plexto thesc-downloadgroup - Restart Plex.
I suggest this because the ACLs are in use which define the sc-download group.
Without me writing some serious scripting, which I’m very reluctant to do, this appears to be the easiest way to give Plex access to sc-download content.
This should work in the same spirit as when you add Plex to the shares where you’ve copied across the LAN from your computer and in the same way I add user Plex to the video group to access hardware transcoding.
I would like to ask everyone reading here,
If I can write the procedure to:
- Reset all Linux permissions to a default / sane value (755/644)
- Restore the base ACL with your username (as named in my script) as the primary owner
- Add user
plexas a read-only user - Have all these changes again visible and manageable in the Syno GUI
I will state that as this runs, it’s going to re-establish a baseline of permissions.
It will mean that any other considerations / permissions granted for other tools (3rd party) will need to be added again.
Is this acceptable ?
EDIT: I have created a script which will correct & assert base ACLs. I’m still not certain this is the root cause but we can work from there.
After resetting and asserting base permissions of the script, Plex finds and plays the media without issue.
sh-4.3# pushd /volume1/Animated/
/volume1/Animated /volume1/Animated
sh-4.3# stat BURN·E\ \(2008\)/
File: ‘BURN·E (2008)/’
Size: 4096 Blocks: 16 IO Block: 4096 directory
Device: fd00h/64768d Inode: 71696402 Links: 2
Access: (0755/drwxr-xr-x) Uid: ( 1026/ chuck) Gid: ( 100/ users)
Access: 2019-05-30 16:57:49.636322494 -0500
Modify: 2017-09-16 23:21:35.000000000 -0500
Change: 2020-03-26 14:49:50.054069030 -0500
Birth: -
sh-4.3# ls -la | grep BURN
drwxr-xr-x+ 2 chuck users 4096 Sep 16 2017 BURN·E (2008)
sh-4.3#
I have created a “full strenth” script .
Please feel free to ask any questions before using.
1 Like
Thanks for all this stuff ^^. I’ll try this ASAP.
@ChuckPa,
YOU WIN ! Following your process with the ACL script, it seems to be fixed, thanks so much :).
I’ve just added write permissions to the sc-download group (to enable Transmission to write in it)
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