Plex Media Scanner crashing almost nightly on Windows Server 2019

Plex Media Server Desktops & Laptops
,
1

Server Version#: 1.19.4.2893 (always running latest)

Faulting application name: Plex Media Scanner.exe, version: 1.19.3.2852, time stamp: 0x5ecb8ac6
Faulting module name: ntdll.dll, version: 10.0.17763.1192, time stamp: 0x67e7a2b6
Exception code: 0xc0000374
Fault offset: 0x000e0e03
Faulting process id: 0x31f8
Faulting application start time: 0x01d638bce9345896
Faulting application path: T:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d0881757-96c4-485b-a678-5b53b39ccc1c
Faulting package full name:
Faulting package-relative application ID:

Almost every day, if I remote into my Windows Server 2019 machine, that runs Plex Media Server on the bare machine - I see a popped up error dialog saying it closes unexpectedly - and the above shows in my Event Viewer. I tried to check in the logs but didn’t see anything weird in there. Any help would be appreciated to help diagnose/troubleshoot!

I have my Plex “scheduled tasks” set to run at 2am - so it seems like this is happening around that time.

2

I’ve been having this error myself lately, apparently it has something to do with corrupted files being scanned somewhere in the library. Do you by any chance have a music library? This Plex forum user was having the same troubles. I noticed when I added music folders to Plex that were once controlled by iTunes I started getting that error nightly.
Check that thread as it may have a solution for you, and if not let us know and hopefully someone else can chime in because I am no help with troubleshooting :stuck_out_tongue:

3

Yep I do have music folders. I could try removing them temporarily and see if that fixes it? Hrm.

4

It seems this was it, in my case. Last night, no errors. I used the “File Integrity” component/add-on for Foobar2000 and scanned my entire music library - found 200 or so files that were corrupt somehow.

1 Like
Plex is Running Out of Memory and Crashing FreeNAS
5

Sorry for the delay but, Awesome! Glad you were able to work it all out

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.