Plex Media Server cannot access media on Synology NAS DSM 7

[ChuckPa]

@rob_hooi

. I have updated permissions for the new ‘PlexMediaServer’ account on the ‘PlexMediaServer’ Shared Folder, and on the Shared Folders that hold my media.

Please do not attempt to set any permissions on the PlexMediaServer shared folder.
DSM maintains the permissions.

Also, Please do not create a PlexMediaServer user account. An “Internal System User” PlexMediaServer already exists.

The PlexMediaServer shared folder is more strict in DSM 7. It cannot be used for anything except the package itself.

I would like you to manually get the log files

1. Stop Plex
2. Open FileStation → PlexMediaServer/AppData/Plex Media Server
3. Right-Click Logs → Compress to Logs.zip
4. Download that ZIP file
5. Attach here so I can see what the problem is.

Setting permissions for your Media:

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, or are installing a server for the first time, folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlooked. Installing Plex for the first time, new installation…