Plex media server error: "Refused to connect"

[SS76]

Ok, to be clear I am not experienced so if you are asking me to get info, I need some basic direction on where to get it!

Plex was working well accessing my Synology 218+ NAS (which is up to date with the latest firmware). All of a sudden, I can’t access the Plex Media Server either on my desktop or smartphone, I get the error “XX.X.X.XXX refused to connect”.

Now, if I open DS file, I see all my photos and videos, and if I open the Synology moments app all my photos are there, so there doesn’t seem to be an overall connection issue, only trying to open my Plex Media Server.

Can anyone help here? I just bought the plex pass lifetime so I’m a bit dismayed that I’m getting such an issue where I can’t access what I’d like…

[SS76]

So I’ve already tried both those and neither worked, screen shots below. To be clear, it was ok yesterday, but for no reason it’s no working today.

Screenshot_20200904-210905_Samsung Internet|690x1533

[SS76]

Hi. Yes, same house, Nas is connected via lan directly to the modem but I’m accessing it wirelessly from my laptop and phone.

I tried running the old app from my NAS directly and from my phone, both have the same issue.

[SS76]

I’ll try this tomorrow. Thanks so much for the detailed instructions.

[SS76]

Ok, so when I started with step 1, I got the page I copied above, basically my IP address with the message next to it saying “refused to connect”. I proceeded to open plex on my phone and browser (which I can at least get in to), and signed out of those. I did step 4 successfully, when I restarted Plex on the NAS for step 5 (I’m doing this through my Chrome Browser where I access my NAS applications), I got the error described above, refused to connect.

[SS76]

Just logged in on my phone to the Plex app and it is basically saying that my NAS is offline

[SS76]

So weird. so I went to the package center as suggested, and it had a button to “run”, so I guess it wasn’t running for some reason (even though I didn’t stop it and it was running before). I hit the run button, and it now works. It was as if it was starting over however, and showed me the following which shows my NAS offline and now a new one, which is what I picked as my server and it worked:

Wonder why this happened in the first place?? Regardless, thanks for your help, this thread I’m sure will help others as I’ve seen countless people with this same issue but never a detailed response on how to remedy as this.