Plex media server has suddenly stopped recording

Plex Media Server Desktops & Laptops
,
1

Good afternoon. My media server has suddenly stopped recording programmes. They all fail with ‘Transcode error’.

If i pick a random show from the guide and select record now it fails almost instantly with the following in the console.

Oct 01, 2018 14:49:35.333 [6928] Debug — Request: [192.168.0.8:62631 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (11 live) TLS GZIP Signed-in Token (Rob Kettridge)
Oct 01, 2018 14:49:35.333 [6928] Debug — Beginning read from two-way stream.
Oct 01, 2018 14:49:38.599 [7476] Debug — Putting plug-in com.plexapp.agents.htbackdrops to sleep.
Oct 01, 2018 14:49:38.599 [7476] Debug — Stopping [com.plexapp.agents.htbackdrops].
Oct 01, 2018 14:49:38.599 [7476] Debug — [com.plexapp.agents.htbackdrops] Killing.
Oct 01, 2018 14:49:41.708 [11292] Debug — Using default transcode duration of 120 minutes
Oct 01, 2018 14:49:41.708 [11292] Debug — Started session successfully: 25d7bafd-e552-4dc5-a9f1-51445778539d
Oct 01, 2018 14:49:41.708 [11292] Debug — DVR:Recorder: It took 30.9 sec to start the session for http://127.0.0.1:32600/devices/compound_device041dvb%23bda%23usb%23vid_2040%26pid_0265%230013909442%23/media/triplet%3A%2F%2F9018%3A16517%3A17472?param=<%3Fxml%20version%3D"1.0"%20encoding%3D"UTF-8"%3F> <tunedata><tt>4<%2Ftt><dq>0<%2Fdq><dr%2F><fr>769833<%2Ffr><md>0<%2Fmd><sr>0<%2Fsr><pl>0<%2Fpl><lf>8<%2Flf><l1>0<%2Fl1><l2>0<%2Fl2><ls>0<%2Fls><pp>0<%2Fpp><hz>0<%2Fhz><in>0<%2Fin><fc>0<%2Ffc><t>16517<%2Ft><n>9018<%2Fn><s>17472<%2Fs><en>0<%2Fen><%2Ftunedata>
Oct 01, 2018 14:49:41.708 [11292] Error — DVR:Recorder: Part didn’t have an audio or a video stream.
Oct 01, 2018 14:49:41.708 [11292] Error — DVR:Recorder: Error 12 (There was a transcoder error) starting the record, shutting things down.
Oct 01, 2018 14:49:41.708 [11292] Debug — MediaRecorderVirtual: setting stop time to 2018-10-01 14:49:41
Oct 01, 2018 14:49:41.708 [11292] Debug — DVR:Recorder: Asked to stop recording ‘Who Do You Think You Are? - E4 - Jerry Hall’.
Oct 01, 2018 14:49:41.708 [11292] Debug — DVR:Recorder: Stopping transcode session.
Oct 01, 2018 14:49:41.708 [11292] Debug — Killing job.
Oct 01, 2018 14:49:41.708 [11292] Debug — Job was already killed, not killing again.
Oct 01, 2018 14:49:41.708 [11292] Debug — Stopping transcode session 25d7bafd-e552-4dc5-a9f1-51445778539d
Oct 01, 2018 14:49:41.708 [7344] Debug — Cleaning directory for session 25d7bafd-e552-4dc5-a9f1-51445778539d (E:\Transcoder\Transcode\Sessions\plex-transcode-25d7bafd-e552-4dc5-a9f1-51445778539d)
Oct 01, 2018 14:49:41.708 [11292] Debug — DVR:Grabber: Freed a tuner (now 2 available)
Oct 01, 2018 14:49:41.708 [11292] Debug — DVR:Grabber: Operation for Who Do You Think You Are? - E4 - Jerry Hall completed with status error (There was a transcoder error)
Oct 01, 2018 14:49:41.708 [11292] Debug — Activity: Ended activity fa22add7-b78a-45d9-a03f-edc28adb844b.
Oct 01, 2018 14:49:41.708 [11292] Error — DVR:Grabber: Starting media grab failed.

It was recording 9-10 scheduled programmes fine every day until late wednesday and now hasn’t managed to record anything since. I seem to remember installing an update recently but couldn’t tell you if that coincides with it stopping recording or not.

Server Version#: 1.13.8.5395
Player Version#:

2

Exactly the same error i am getting about part didnt have an audio or video stream

I created another topic on it, so far been ignored by Plex

3

I’ve rolled back to 1.13.5.5332 as it was the last one in my updates folder and it’s fixed the problem. I don’t have time for it to be down for too long (the family will shout at me).

4

Thank you so much. I rolled back to version 1.13.5.5332, also, as it was the version prior to my most recent update and now everything works again!

5

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.