Plex Media Server Is Gone

Plex Media Server NAS & Devices
1

Server Version#: 1.25.2.5319-7000
Player Version#: Not important.

Months ago: Upgraded to DSM 7. Upgraded Plex to match and it was working out just fine.

This week: Replaced a drive in my Synology 1019+ and added another drive, filling out my NAS. After the rebuild the Plex server was working and I could see my library. There was a server update available so I did that. When it started back up there was a notification pop up thing about upgrading libraries for the new Plex Server agent whatever. I clicked upgrade. My server disappears. Couldn’t see it in players. Couldn’t see it in PMS on the NAS. Nothing.

Today: After much uninstalling and reinstalling of PMS based on comments I have found and I can now see the server however it shows as unclaimed and when I click claim nothing happens. It just spins for a while and then goes back to the same thing it showed. Remote access is also red now and says I need to sign in to access my server from anywhere but if I click “sign in” it just takes me to the General settings tab to where the “Claim Server” isn’t working…

Please help! Much thanks!

2

@Cam417

Please stop plex.

Using Filestation, navigate PlexMediaServer/AppData/Plex Media Server

right-click Logs → Compress to Logs.zip

upload that file here.

3

Here are the logs.

Logs.zip (2.1 MB)

4

@Cam417

Your Synology lost connectivity to the internet (DNS lookup)

  1. Restart DSM
  2. Check your settings
Dec 10, 2021 12:05:38.382 [0x7ff9d9d72b38] WARN - HTTP error requesting GET https://plex.tv/api/codecs/h264_decoder?build=linux-x86_64-standard&deviceId=ab118719-caf3-4f84-8a52-ff3e0b10e161&oldestPreviousVersion=1%2E18%2E4%2E2171-ac2afe5f8&version=fb9eae3-4185 (6, Couldn't resolve host name) (Could not resolve host: plex.tv)
Dec 10, 2021 12:05:38.382 [0x7ff9d9d72b38] ERROR - Codecs: Failed to download XML for codec 'h264_decoder'
Dec 10, 2021 12:05:38.382 [0x7ff9d9d72b38] WARN - Codecs: Failed to download h264 decoder; bailing out
Dec 10, 2021 12:05:38.429 [0x7ff9d9a0cb38] ERROR - [MediaProviderManager] Error issuing curl_easy_perform(handle): 6
Dec 10, 2021 12:05:38.436 [0x7ff9da0aeb38] DEBUG - Request: [192.168.1.198:62856 (Subnet)] GET /web/js/chunk-81-7f79d7d4018d

Curl error 6 = DNS lookup failure.

5

I’m not sure what happened or when but my Gateway got set to .1.254. Got that fixed up and we are back in business.

Thanks!

1 Like
6

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