I have a Synology Plex Sever and It has been working fine up until about a day or two ago. It started have odd playback issues. Today, it can not longer connect; I can no longer see it. I launch from Synology for the web app. Select me as the user and log in and the Synology Plex Server is no longer a source. I tried using the iPhone app and it does not see it either. Any idea as to how I get it back. I have logged in and out; nothing. What do I try next? I have always just launch the web app and it says do you want to claim this server. I am not even getting that. How to I get it back?
I am at a loss. Thanks for any help you can provide.
Server Version#:1.23.1.4528
Player Version#: Plex Web App
When I launch Plex Media Server from the Synology and then login, I get the screen that says to get a Plex media server. I launched it from the Plex media server. Has my server become unassociated with my name? Is that possible?
Yes, I am accessing it through http://[Syno IP address]/web. I get the same result. See below. Plex is running, I have to log into Plex with my account once the web page comes up, but no server. All my files are still there. I just can’t access Plex.
Yes, I can get to the logs but the zip file is 63MB and it would not upload to this thread.
Simply re-installing the app won’t lose your metadata – however it’s unlikely this will change anything… if there’s something wrong about the server, that’ll be part of the configuration that stays in place.
As for the log files – just zip them and drop that file here.
On Safari I can actually drop the file right here in the response editor – this will not accept all file types… images and zip files should however work just fine (they do for me).
Alternatively there’s an upload button
Looks like the server itself is running along.
However there’s lots of errors in that log that imply there might be some issue with the DNS you’re using or some kind of content blocking. Plex is trying to get information from plex.tv but your Synology fails to resolve that address.
I’ve also noticed your server seems to be using 2 separate NICs – one has a regular private/home network IP address, the other one is active but assigned to 169.254.x.x (which implies it’s not getting an IP address from your DHCP server).
Interesting. Nothing changed with my network. I will restart my network and see if that helps. I am not sure of what to make of the 2 NICs. I do have a double NAT configuration. Would that make it look like the 2 NIC scenario?
Sorry I forgot to shut it down before getting the logs. I restated my network equipment and my NAS. It is still not connecting. I grabbed another set of logs (after shutting down this time). Maybe these will help. Thanks so much for looking into this. My family is not too happy Plex is no longer working.
Everything was working fine up until the claim the server part. I got an error that said there was an error claiming the server. It does show me that my content is there but I can not claim the server. Went to settings and tried several times to claim it but can not it never does claim it. Any idea how I get it to associate it with my account?
It is also interesting it says it needs to be updated. It has the latest update. I updated it today, initially in an attempt to fix the issue.
Well, this is interesting. The issue is related to the 1.23.x versions of Plex. I uninstalled v1.23.1.4528, and reinstalled v1.22.0.4163. I went back to a pre 1.23.x version since I saw some odd playback issues with v1.23.0.4497 and the DNS issue started on that version too. Everything is working again and I could claim the server. Looks like errors were introduced with the 1.23.x versions.
