Plex Media Server keeps crashing

[ChuckPa]

sure.

uninstall this binary.
install the older version.

I think you have breakage in there somewhere but no idea where / how this is going to manifest.

[Dystaxia]

Yeah, crashed with 1.22.3.4392 installed.

[ChuckPa]

Ok…

Big Hammer time.

1. Sign out of Plex/web (upper right) (MOST IMPORTANT)
2. Stop the server
3. File station
4. Navigate to the Plex shared folder
5. Rename Library to Library.keep
6. Start the server
7. Wait 2 minutes
8. Open the server http://ip.addr.of.syno:32400/web

Don’t make a mistake here

9. Acknowledge you’ve got a new server
10. Sign it
11. GIVE IT A DIFFERENT & UNIQUE FRIENDLY NAME (do not let it collide with the default)
12. Now continue to setup normally.
13. Set Preferences accordingly.
14. Test drive this Unique Test Server when done

[Dystaxia]

So… uhh… does this mean I’m going to lose all of the watch history, etc?

[ChuckPa]

Only temporarily

It will look like a new server,

I’m trying to figure out where the problem is.

This is the easiest way to separate PMS from DSM.

[Dystaxia]

Okay, that’s done. It’s just adding the libraries in.

[Dystaxia]

Ran it all day today, playing media with transcoding. No issues…

…other than everyone messaging me “Uhh… is Plex down?”

What’s next?

[ChuckPa]

Start sharing this temporary server with them. Tell them what we’re doing.

Now it’s time to put a load on it.

[Dystaxia]

Another day down, no crashes.

Played 1.5 days worth of media: 67 tv shows, 2 movies, 4K, 1080p, direct play, transcoded, local and remote streams. At one point I had 7 concurrent streams going while playing Gemini Man @ 4K, 60fps, no issues (still a crappy movie though…).

[Lonli-Lokli]

Actually I have similar issue, will stay to wait for results

[Dystaxia]

No issues, no crashes.

How do I get this back to “normal” with watch status, etc?

[ChuckPa]

If I can help make this a bit easier / customized …

[ChuckPa]

ssh into it.

sudo bash
alias SQLITE="/var/packages/Plex\ Media\ Server/target/Plex\ Media\ Server --sqlite"

cd "/volume1/Plex/Library.keep/Application Support/Plex Media Server/Plug-in Support/Databases"

echo ".dump metadata_item_settings" | SQLITE ​com.plexapp.plugins.library.db | grep -v TABLE | grep -v INDEX > settings.sql

cp settings.sql "/volume1/Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases"

cd "/volume1/Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases"

# look to see it's all here.  (including the `settings.sql` file)
ls -la

# Make certain PMS is stopped
SQLITE com.plexapp.plugins.library.db < settings.sql

# Done :)

Give me a moment to verify my typing please before using.

[ChuckPa]

OK. looks good

[Dystaxia]

Thanks!

I’ll report back when I get it completed.

[ChuckPa]

If something doesn’t seem right, post back Asap.

I’m in a meeting and watching when I can.
Trumpy is keeping an eye on you.

[Dystaxia]

@ChuckPa @trumpy81

Errmm.. nope… still looks the same:

Started it back up, and the watched status is the same.

Something tells me i’m not supposed to have two of these:

[Dystaxia]

@ChuckPa @trumpy81

Okay, first problem found: hidden character here:

Fixed using notepad.

This looks better:

But then I got this, starting at “3”:

Do I start it?

[ChuckPa]

Sorry for delay. Just got out of meeting.

Did this statement give you problems?

echo ".dump metadata_item_settings" | SQLITE ​com.plexapp.plugins.library.db | grep -v TABLE | grep -v INDEX > settings.sql

[Dystaxia]

Yeah, i got it fixed, see above.

I’ll let you catch up.