Plex Media Server Recordings Disappearing

Plex Media Server NAS & Devices
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1

Server Version#: 1.15.2.793

My recordings start but at the end, do not show up in the library. I have recently updated to this server version. Should I downgrade?

I have posted the relevant part of the logs below (hopefully)…

Summary

Mar 31, 2019 17:00:01.760 [0x721ff450] DEBUG - DVR:Grabber: Recording for ‘The Chase - E11 - Episode 11’ on channel 46 stopped with status complete.

Mar 31, 2019 17:00:01.762 [0x6d9ff450] DEBUG - EPG[onconnect]: Next thing to start/end is at 2019-03-31 16:10:00 GMT (in 600 seconds)

Mar 31, 2019 17:00:01.764 [0x72fff450] DEBUG - Cleaning directory for session c1670061-3c91-4c3a-9bc2-2181c029d623 (/volume1/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-c1670061-3c91-4c3a-9bc2-2181c029d623)

Mar 31, 2019 17:00:01.767 [0x7346f450] DEBUG - Jobs: ‘/volume1/@appstore/Plex Media Server/Plex Transcoder’ exit code for process 323 is -9 (signal: Killed)

Mar 31, 2019 17:00:01.779 [0x721ff450] DEBUG - DVR:Grabber: Using recording status.

Mar 31, 2019 17:00:01.779 [0x72911450] DEBUG - Auth: authenticated user 1 as dcone

Mar 31, 2019 17:00:01.780 [0x71ba2450] DEBUG - DVR:Grabber: Freed a tuner on device://tv.plex.grabbers.hdhomerun/12316262 (now 2 available)

Mar 31, 2019 17:00:01.780 [0x6926b450] DEBUG - Request: [192.168.0.25:50867 (Subnet)] GET /status/sessions/background (11 live) TLS GZIP Signed-in Token (dcone)

Mar 31, 2019 17:00:01.785 [0x72911450] DEBUG - Completed: [192.168.0.25:50867] 200 GET /status/sessions/background (11 live) TLS GZIP 5ms 476 bytes (pipelined: 323)

Mar 31, 2019 17:00:01.856 [0x721ff450] DEBUG - Activity: updated activity 0e08e1bb-6b34-4c15-88b5-4edf5bc97278 - completed 100% - Recording

Mar 31, 2019 17:00:01.856 [0x721ff450] DEBUG - [MI] Opening input file: “/volume1/video/TV Shows/.grab/8f3c13fa8e4e11de6a022a57a023024125de5ae4/The Chase (2009) - S05E11 - Episode 11.ts”

Mar 31, 2019 17:00:01.961 [0x721ff450] DEBUG - [FFMPEG] - Opening ‘/volume1/video/TV Shows/.grab/8f3c13fa8e4e11de6a022a57a023024125de5ae4/The Chase (2009) - S05E11 - Episode 11.ts’ for reading

Mar 31, 2019 17:00:01.962 [0x721ff450] DEBUG - [FFMPEG] - Setting default whitelist ‘file,crypto’

Mar 31, 2019 17:00:02.649 [0x6be23450] DEBUG - DVR:Segmenter: Stopping idle session.

Mar 31, 2019 17:00:02.870 [0x721ff450] ERROR - DVR:Grabber: Failed to inspect file: Could not parse /volume1/video/TV Shows/.grab/8f3c13fa8e4e11de6a022a57a023024125de5ae4/The Chase (2009) - S05E11 - Episode 11.ts (error=-2): No such file or directory

Mar 31, 2019 17:00:02.870 [0x721ff450] DEBUG - DVR:Grabber: Scheduling ‘The Chase - E11 - Episode 11’ for assimilation.

Mar 31, 2019 17:00:02.881 [0x703b1450] DEBUG - DVR:Subscription: Resolved subscription to library item ‘The Chase (2009)’ (1350)

Mar 31, 2019 17:00:03.349 [0x703b1450] DEBUG - There were 1 top-level paths for The Chase (2009).

Mar 31, 2019 17:00:03.351 [0x703b1450] DEBUG - DVR:Grabber: Postprocessing, we’re going to put The Chase - E11 - Episode 11 in /volume1/video/TV Shows/The Chase (2009)/Season 05/The Chase (2009) - S05E11 - Episode 11.ts

Mar 31, 2019 17:00:03.352 [0x703b1450] ERROR - DVR:Grabber: Error processing files: boost::filesystem::directory_iterator::construct: No such file or directory: “/volume1/video/TV Shows/.grab/8f3c13fa8e4e11de6a022a57a023024125de5ae4”

Mar 31, 2019 17:00:03.352 [0x703b1450] DEBUG - DVR:Grabber: Operation for ‘The Chase - E11 - Episode 11’ on channel 46 completed with status error (Could not move recorded media to destination)

3

Plex user and Admin bot have R/w access to my media folder, I have pushed the permissions down to all subdirectories and files too. I have tried changing permissions, as per your suggestion using the steps in Q18 of the Synology FAQ page. End result, I still receive the same error.
Plex server is also on a Mac Mini, which was also upgraded to version 1.15.2.793 and I receive the same errors, when attempting a recording.

Are there any other suggestions?

5

I’m afraid your suggestions have actually made things worse! Whereas before, the recording process seemed to go through the motions, and fail right at the end. I now just get an immediate failure ‘No write access to destination’
How can I get a member of the Plex support team to assist with this? I would like to think that as a subscriber, this is possible?

7

Diskstation shared folder had lost permissions, i’m not sure how and why. Restoring permissions, allowed me to get this working again.

8

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