Plex Media Server scanning issue: No module named mp4file

[11alastair11]

Apparently we’re not alone…

Error scanning files on nVidia Shield

Here’s what I’m getting in the log - the result being no media files are showing up in the library. Jul 20, 2018 09:53:24.903 [16170] DEBUG - Directory had 238 files, database had 0 files, can’t skip. Jul 20, 2018 09:53:24.917 [16170] ERROR - No module in Plex Movie Scanner Jul 20, 2018 09:53:24.917 [16170] ERROR - Error in Python: Looking up module: Traceback (most recent call last): File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Plug-ins-200287a06/Scanners.bundle/Contents/Resour…