Plex Media Server (Synology DS218Play) not scanning movies?

[flabber]

Hi everyone,

I was giving Plex another go since there have been a bunch of big updates since the last time I used the app, but I’m running into a little issue that I can’t for the life of me figure out why it’s happening.

I have Plex Media Server running on my Synology DS218Play, and the app is running on my Apple TV4. On my NAS there is a folder Movies, which I used for Plex before (and at the same time, used for other apps like DS Video and Infuse). Scanning the folder used to work fine for all three apps, but for some reason now Plex Media Server is not finding any of my movies. I didn’t change any of the permissions to the Movies folder either, so I’m a little stuck

My movie names are as follows, for example: Hellboy (2019) 1080p
Nothing weird I think right?

I added the versions of the Server and App, and uploaded the logs as well. I also uploaded two screenshots of the authorized devices (so you can see the verison numbers), as well as a screenshot of the path to my Movies folder on the NAS.

Is there someone who can please help me on my way a little?

Server Version#: 1.19.5.3112-b23ab3896-aarch64
Player Version#: Apple TV4 app, version 7.3.1

Plex Media Server Logs_2020-07-25_18-42-10.zip (318.8 KB)

[flabber]

Oh geez, thát’s where that setting was? My Movies and TV Shows folders both had their permissions set to “read/write”, but didn’t had access turned off for Plex after all… learned something new today, thanks for the tip!

I just changed the settings, and so far it seems to scan the Movies folder just fine, so I’m assuming the TV Shows folder will also work out.

Just in case anyone else is running into the issue, I’ll post some screenshots of the settings, and where you can find them.

File Station settings

Moderator: If you set the permissions for user Plex to be Read Only in Control Panel > Shared Folders, then it will show as Read only, not Read & Write.

Control Panel settings