Plex Server not working on Synology

Plex Media Server NAS & Devices
1

Synology Version#: DSM 7.1.1-42962 Update 3

Server Version#: 1.29.2.6364-7000
Player Version#:

I have uninstalled Plex server many times and installed new version 1.30.1.6562-915986.

I have deleted Plex user and check permissioned and gave full admin rights for Plex folder and media folder.

It is not scanning media. Any tips?

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image799×353 14.5 KB

2

Give it read access, make sure you include the include subfolders/recursive option. Then Scan your media, and post your server logs

3

Do not modify permissions for the PlexMediaServer shared folder. Doing so can easily break Plex.

As @dbirch mentions, give the system internal user PlexMediaServer at least read only permission to your data files.

Some documents that may help:
Installation & Setup of Plex Media Server on Synology

Synology FAQ - Questions, Answers, and a few How-To’s

4

Plex Media Server Logs_2023-01-19_21-35-30.zip (128.3 KB)

I did another install and I did not touch the Plex Media Server folder… I gave media folder read only rights.

Please see the logs.

5

Thanks for the updated info.

Unfortunately, the logs did not capture PMS scanning the media libraries.

Please go to Settings → Libraries (not Library) and click the Scan Library Files button.

Wait for Plex to finish scanning, then pull and upload the log files.

Thanks.

6

That is problem. It does not scan. It used to work but stopped and multiple reinstalls did not help.

7

Where is your media located?
/volume1/movies, /volume1/tv shows, etc.

Double check that the correct path is added to the movie, tv show, etc libraries.
Edit the library, choose Add Folders. Make sure the folder locations are correct.

Edit-Library-1

8

After verifying the libraries are correctly configured, please do the following:

  1. Ensure Plex Media Server is configured for debug, not verbose, logging.
    Settings → Server_Name → General + Show Advanced

    debug
    debug715×154 20.9 KB

  2. Go to Settings → Server_Name → Library.
    Check the box for Scan my library automatically and Save Changes if necessary.

  3. Login to the Synology NAS.
    In Synology Package Center, stop Plex Media Server.

  4. Wait one minute for things to settle.

  5. Start Plex Media Server.

  6. Wait three minutes for Plex Media Server to fully start and the logs to capture the startup sequence.

  7. Pull a fresh set of log files, Settings → Troubleshooting, and upload the zip file to the thread.

Thanks.

10

ok, after lot of troubleshooting, I got it working.

I create a new folder > sub folder > then copied the show in it

then assigned internal Plex user with read rights to “new folder”

then added this show to library
/volume1/new folder/

Plex can the sub folder and all the files in the sub folder.

I am glad it is working again…

just curious …

when adding sub folder to the path to Plex Library it does not scan
/volume1/new folder/sub folder

again thanks for everyone here for helping…

11

See the Plex documentation about naming and organizing media files: https://support.plex.tv/articles/categories/your-media/.

Some basics:

  1. Make sure system internal user PlexMediaServer has at least read only access.
  2. No mixing movies and TV shows in the same library. Plex will not recognize things correctly.
  3. Adding TMDB/TVDB/IMDB IDs (see docs) helps when you have movies/shows with similar names (reboots, sequels, etc).
  4. With movies, it is not required, but advisable to place them in individual folders.
    /volume1/media/movies/Avatar (2009)/Avatar (2009).mkv
  5. With TV shows, the show folder must be directly below the folder added to the library.
/volume1/media/TV Shows  <-- folder added to library
.../Yellowstone (2018) {tmdb-73586} <-- Show_Name (intro year)
....../Season 01 <-- "Season" in English
........./Yellowstone (2018) s01e01.mkv  <-- sXXeYY format important
.../1883 (2021)
.../1923 (2022)
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