How do I get my music back? It’s totally gone.
I found what appears to be a very easy solution. I followed the instructions for opening Plex web app at https://support.plex.tv/articles/200288666-opening-plex-web-app/ and I was able to view the music files in my library. I tried many other things before that, so I cannnot be certain that was all that was needed, but it is worth a try for others.
Where the hell is someone from Plex to put out this Dumpster fire?
All I can find is “help” articles about trashing entries in my Windows, Registry, Mac OS, iOS and I guess Android on my Sony TV.
I can’t even load the Plex Media server on my Synology.
(activate sarcasm) Soooo glad (end sarcasm) I bought a Lifetime Pass before the price went up.
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All I know is that I’m dead in the water. Windows 10 based machine.
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I will try to remember this for next time, if I ever have to change password again. 
Thanks for the help.
I’m trying to fault find in the absence of any “support” (articles and relying on others in the same boat doesn’t equate to “support” in my book).
As a first step, does anyone know how to access my Plex Media Server “locally”? That is while logged into my Synology and clicking on the “Plex Media Server” package?
Currently if I do that all I get is the sports, etc. not the files that are still on the NAS according to File Station.
In case it helps anyone else, here is what worked for me. Once I reset my password, I could not access the server. I tried messing with the Preferences.xml manually as others recommended but that just let me log in to Plex with no libraries showing up.
Finding this script was what helped more systematically clear out the cert and creds. Here is my modified version (edit: properly forked it from original code) that adds Unraid support and looks for .PEM file certs as well as .P12.
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Run script with a fresh claim code. ./script.sh claim-blahblahblah
This cleared out old certs and replaced the credential stuff but the libraries still did not show up for me. -
Go https://.hash.plex.direct:32400 address forced it to renew the cert and then the libraries showed up again.
I hope that helps any other Unraid users still having problems.
Godspeed.
For Ubuntu Server Users, I solved the problem getting the token key from https://account.plex.tv/claim
making sure you have curl installed in your Ubuntu Server and using this command:
Curl -X POST “http://localhost:32400/myplex/claim?token=claim-xxxxxxxxxxxxxxxx”
That works perfectly for me and quickly!
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i am so pissed off after changing my password and now i cannot access my server ! i have tried everything posted with no success. i have deleted plex all together now
they could of informed us on how to easily get our servers back without all the hassles
paul.
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What they should have done when they said in the email that it would log out the server is specifically say that you would have to reclaim the plex server and then point to documentation online (a page that has links with instructions for every platform). Instead they just said you would be logged out; everyone would assume you would be prompted to re-enter your password when logging in to your plex server. They assume everyone knows that you would have to reclaim it and know how to do it, which is severely inaccurate.
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Which platform ?
Thank you so, so much, this was the only thing that worked for me!
If you have a docker instance of this, i found doing a mix of signing out everywhere on all the accounts linked to my server so me and my partner, a docker compose down, change the Preferences.xml, docker compose up -d then reclaim the server.
This lets me log in but not my partner, she still gets the error so i did a docker compose down, docker compose pull < to get a fresh new image. docker compose up -d and all the settings and stuff poped up and it works just like before for me and my partner !
Ditto on the security breach issue. After password change, media server became unreachable and refused to allow access to any user id again. Reinstalled the Media Server.exe to no effect. uninstalled and reinstalled media server. Now, my entire music library has disappeared. I have a back up version fortunately. So have probably lost only 6 or so albums. Still …
I did resolve this issue for myself.
I had this issue yesterday and for some reason remote access had been reset to inaccessible from accessible? and even though I have Lan networks identified. This was after same issues listed from others, Removing and reinstalling the player app for the Google TV. For some reason there is not an option on the Android to just enter the password and wants to force you to use the LINK which did not work.
2 beers for you, brother
Does it matter???
Seems its a pretty general issue with the UI being totally non intuitive.
Posting work arounds for every platform would go some way to addressing this “F up”.
What if you unistall Plex for the NAS (assuming the media stays in place) and then re-install it?
Yes, it matters. 
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If you uninstall the server from a QNAP, QTS deletes ALL the data (your server instance
(Yes, your data remains but the local server data -AND- all ties to plex.tv are gone.. This is the start of the “CF” 
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Windows uses a Registry Pretty sure the credentials (broken or valid) remain.
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Synology NAS and Linux workstation - The program (package) is stored separate from the data. Uninstalling the package has no impact. It doesn’t make recovery any easier.
Recovery:
- Synology - I built a
Plex Claim Tokenrecovery mechanism right into the package. It makes recovery simple. Takes about 2 minutes - QNAP and other NAS platforms and docker containers require the script I wrote (unless you want to recover it manually – which isn’t difficult once you understand how it works)
Sorry I meant as in instead of providing a description for one platform, the number of posts here clearly demonstrates the need for simple to follow, comprehensive (noting people have posted they tried the steps in given “knowledgebase” articles and were unsuccessful) instructions for every platform.
From the rest of your post it seems you have attempted to do that, but the steps remain unclear, but I’ll post a reply to that separately.
It maybe “simple” to someone who knows what they are doing, but they tend not to use support forums.
I have no idea how that works:
How do you access this recovery mechanism?
How does it work?
What do I need to supply to get it to work?
etc.
