I am actually getting somewhere at the moment, I have uninstalled and reinstalled a few times, and then after the 5th time of testing various implementations, I did one final repair (Running the EXE as Administrator) and I seem to have achieved some stability now, but it seems to not last after you do a reboot.
Sequence:
Repair and reboot and all files play normally on all devices
If system reboots for any reason, then it reverts back to not playing any files right
If I do the repair and reboot again then all comes good again
For some reason it is not depositing any info into the logs after it finishes the media server boot sequence, so I am looking into that now.
@davidtrad thanks for that info. Are there any files, even from a previous release, under the following directory?
%LOCALAPPDATA%\Plex Media Server\Logs
Also worth checking, is there any antivirus running? It may be worthwhle exluding the Plex directory for troubleshooting purposes to try to obtain logs
I sent you a PM, hopefully it may reveal something for you.
At the moment I am testing everything either via the web player or the app on my chrome book, or the LG tv which uses WebOS (Which is rock stable by the way).
I was automatically upgraded to 1.18.7.2438 on 20/02/2020 and my Plex Media Server (PMS) became unavailable across all devices. I reinstalled at that only worked for a few minutes before failing again. I uninstalled 1.18.7.2438 and reinstalled the older version 1.18.6.2368 as suggested elsewhere in this thread and my PMS has been stable for an hour or so now. I am no techie but it does look to me like there is a fatal flaw with the latest update. I imagine it is a priority for Plex to fix soon. This is the first time I have had a significant problem with an update.
@Burrellius glad to hear this workaround worked for the time being. I understand @sa2000 was collecting logs for this issue, so it would be good if can upload these.
What Version is Plex recommending that Windows users roll back to?
I loaded it on one of my servers and then did a movie scan. It took two and a half (2 1/2) days to complete. Actually it just completed about an hour ago, no one uses that system. It wasn’t doing anything special but the scan. The results of that scan are mixed. some have posters and others have missing metadata.
This is a 16gb machine with 6 dual cores… I use it for video editing… etc…
The process was using less than one percent of the cpu.
I also use the NFO agent so all the information is local.
This scan by this system completes in about 14 hours, and I thought that this was slow. Other media managers that I use to scan the same files take just under an hour to complete and they are getting the information remotely to build the required NFO’s
So Plex at some point needs to look at this, some thing is really wrong.
I’m going to roll back this machine and see what if that fixes my issue at the moment.
This was my exact problem. I rolled back to 1.16.1.1291 and my Plex server is working normally again. It is in the application since all I did was transfer the contents folder from update 1.16.1.1291 to the app’s contents folder and restarted the application.
It is all working normally again so I guess that is what I get for updating. It seems every time I update an app something gets broke.
I updated to version 1.18.7.2438 yesterday and it really messed up everything. I get pixelation on every mp4, mkv. It wasn’t like this b4 I made the update. This isn’t the first time that the programmers or whoemever does the updates at plex breaks something.
I am having the same isue. I can activate the Plex home page but am unable to connect to my Mac Mini Server. I have the same version, 1.18.7.2438.
Hate to say it but I was getting frustrated but feekl better if this is an upgrade issue. This all started about a week or two ago at the most.
Is it possible to roll back to an earlier version?
Another weird thing-the Plex Media app was created on Dec 31, 1969, at least according to the Finder.
OK I hope this post helps those who have experienced issues with the latest update, and a huge thanks to Terfex for taking the time to give advice and assistance, this one took a bit of experimenting.
Have only tested this on Windows and on windows 10 64bit nothing else
Go to your update folder (Read above to know where that is located)
Right click on it and run as administrator
Chose the repair option and let it do its thing
Once completed it will ask you to restart so make sure you do that
This is the most important part, once restart you need to go to task manager (After the system has completed its full reboot) and end all the Plex processes, all of them dont leave any running
Go back into the update folder and run it as Admin again and do the repair one more time, and then restart it when it asks you too
If you do the above, then it will resolve the various different issues, the hanging, the artifacting, the skipping to different time-lines, the buffering problems etc…
The above procedure was reproduced on 4 different setups that had the same problem and it was the only sequence that would resolve the issues and get the system working properly again, dont ask me why as I have no clue, it just worked… May not work for everyone but I hope it helps someone out who is stressing about this problem.
Cheers,
David.
[UPDATE] I should have said, after the reboot do not run or try to access it and don’t let it do scanning or any of that, try and terminate the process as soon as it shows up in task manager
Ever since this update Plex as been hanging, and it even hangs so bad I need to force restart the server by using a hardware button. Doing restart via Windows just hangs forever.
The plex verbose logs fills up with this at some point:
Feb 24, 2020 03:17:13.647 [11840] VERBOSE - [TranscodeOutputStream] Delaying subtitle output to wait for video stream to catch up
Feb 24, 2020 03:17:13.848 [11840] VERBOSE - [TranscodeOutputStream] Delaying subtitle output to wait for video stream to catch up
Feb 24, 2020 03:17:14.048 [11840] VERBOSE - [TranscodeOutputStream] Delaying subtitle output to wait for video stream to catch up
Feb 24, 2020 03:17:14.249 [11840] VERBOSE - [TranscodeOutputStream] Delaying subtitle output to wait for video stream to catch up
