Plex Media Server Will Not Connect To Account After Changing Password

Plex Media Server
1

I changed my Plex account password and logged out of all devices in response to the Plex Security breach. I’ve logged back into my local Plex instance (http://local.plex.ip:32400/web) using my new password as well as the Plex app (https://app.plex.tv) with my new password. However, I still see the prompt telling me to: “Add your media to Plex” and “Get Plex Media Server”. Is there some other way to connect my Plex Server to my account? I’ve tried rebooting, reinstalling the Plex package but nothing is working.

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Server Version#: 1.28.2.6151-914ddd2b3
Player Version#:

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Are the workstation and the server on the same IP Net, and is that in Private Address space?

If not, go here:

https://support.plex.tv/articles/200288586-installation/

And search for: On a Different Network

3

Thank you, that worked! I did this using Termius and was able to click: “Claim Server”. I had completely forgotten both need to be in the same network. I have my Plex Media Server and laptop in different VLANs.

Enter the following command (substituting the IP address of your server as appropriate):
ssh -L 8888:127.0.0.1:32400 ip.address.of.server

Open a browser window

Type http://127.0.0.1:8888/web into the address bar

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