Server Version#: Nvidia Shield
Player Version#: Nvidia Shield / Roku
A few weeks ago, I loaded 5 new movies the same way I always do, but the metadata won’t load correctly and the 2 movie flavors of each film (mkv and mp4) also don’t match correctly.
I have about 500 movies total in my Plex library. Pretty much all of which had their metadata update correctly and without issue
I read a few posts so I already tried the “plex dance” of moving the files, emptying the trash, etc., to no avail.
I just uploaded 2 more movies to my Plex library today and they are exhibiting the same issue with metadata and matching. So the mkv and mp4 files don’t match and it can’t seem to find the correct metadata. All 7 of these movies are major movie releases.
@ChuckPa Hi. Here’s the info you requested. Just checked again tonight and the metadata and matching still doesn’t work on the latest 7 movies I loaded to my library.
Ex/ folder name Patriot Games (1992)
file names Patriot Games (1992).mkv and Patriot Games (1992).mp4
Here’re the names I found. Please let me know if I got them all?
Deadpool 2
John Wick Chapter 2
Justice League
Jack Reacher: Never Go Back
I did not see any evidence of Patriot Games even being scanned.
I did see where several files were matched as duplicates to other items but no pathnames were listed. This is very disturbing because it means the files’ binary thumbprints (how PMS detects duplicates) triggered and declared as a duplicate.
Would you please double check your libraries to be certain you have no (or the corrrect) duplicates?
All other evidence in these files looks like some or all of the metadata came from a windows host? Is this possible?
I would like you to clear the agent and data caches just to be certain we don’t have anything odd happening.
Stop Plex
Delete sudo rm -rf "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Caches/*" (keep the Caches directory but delete all below it)
Suffice to say (and despite what I read on-line) I’m not sure the Nvidia Shield is the best Plex Server. I’ve really had nothing but issues. My prior Plex server was a WD EX2 Ultra which didn’t have a strong enough processor to be a good Plex server. The Nvidia has that, but it’s also introduced other issues.
It seems that the issue here is maybe the Nvidia shield occasionally would go to sleep or disconnect from my WD where the files are or something. Anyway, I followed the suggestions in the link above (along with updating the SW rev on the Nvidia Shield Plex server). Then a few refreshes, empty trash, scan library files, refresh metadata, several reboots, etc. Anyway, it seems things FINALLY sorted themselves out after several weeks.
Thanks for the help and the feedback! Hopefully that link I provided above might help someone else who has an Nvidia Shield and Metadata refresh issues.
