Plex Movie agent fails to match anything

[PastyPilgrim]

Server Version#: 1.41.1.9057
Player Version#: n/a
Server: Unraid with Plex via Docker (plexinc/pms-docker with plexplass)

As of today, any attempt to match content using the Plex Movie agent fails. It fails to automatically match content and if I go into the manual match UI, nothing I put in the title/year field results in any findings whatsoever.

For example, if I put “godfather” as the title and search, it instantly returns no results with the logged queries being:

Request: [10.42.0.179:33978 (Allowed Network (Subnet))] GET /library/metadata/24023/matches?manual=1&title=godfather&agent=tv.plex.agents.movie&year=&language=en-US (10 live) #4d7 GZIP Signed-in
It took 0.0 sec to serialize a list with 0 elements.
Completed: [10.42.0.179:33978] 200 GET /library/metadata/24023/matches?manual=1&title=godfather&agent=tv.plex.agents.movie&year=&language=en-US (10 live) #4d7 GZIP 4ms 482 bytes (pipelined: 20)

I’ve seen some people say that restarting plex or rebooting their server fixed the agent not matching anything, but I’ve tried both to no effect.

Edit: Fwiw, Plex Series behaves the same [broken] way in my series libraries.

Plex Media Server Logs_2024-11-11_17-54-24.zip (582.5 KB)

[tom80H]

I cannot currently look into those logs. From what you describe, this sounds like a networking issue where something might block Plex from talking to its backend or your configured DNS fails to resolve the backend domain used for the agent metadata lookup.

[dbirch]

Taking a look at your logs some are missing.

Other than VERY bad file naming, I am not seeing any related errors in the logs provided. Can you Plex Dance a couple of movies, upload new logs and let us know which movies were danced?

[PastyPilgrim]

Wonderful insight, thanks! I have ad blocking enabled at the router level and it looks like a plex analytics domain made it into a filter list. Removing that fixed the issue.