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I have recently rebuilt my Plex Music Library (split it into two to separate my partners music from my own) and have issues with some of my albums. Most of my albums are OK but a significant number are appearing incorrectly in Plex.
As an example, Queen’s Greatest Hits I, II & III (Platinum Collection) is appearing as “Unknown Artist” and “Unknown Album”. Not only that, but Plex has merged the album with Groove Armada’s “Best Of” album and Lunar Glyph’s “Desolate”.
Queen’s Platinum Collection is tagged like so (using dbPowerAmp):
I have tried using Kid3 to edit the tags too, to rule out a problem with the tag editor. I did the “Plex Dance” too after each time I made a change.
I could manually edit everything in Plex but am concerned I will just have to do it all over again later. I am using Plex Server on MacOs Mojave and the Plex Web Client.
Please can someone advise how I can get Plex to recognise the tags properly?
This would be the only way. But you have to stick to the convention by-the-letter.
Try this:
Music/Q/Queen/Queen - Greatest Hits I, II & III (2011)/
01. Queen - Bohemian Rhapsody.aiff
02. Queen - Another One Bites The Dust.aiff
03. Queen - Killer Queen.aiff
...
So the name of the album folder must always include the albumartist name, then a space dash space and the album title.
(Yes, despite of the parent folder bearing the artist’s name already.)
And the files always tracknumber. trackartist - tracktitle
Important: After renaming the files and folders, perform the Plex Dance (you can leave out step 4 with music)
If you have an album with multiple discs, you can use one subfolder per disc, named Disc n.
The first entry is correctly named (I used “The Platinum Collection” as it was shorter) but only contains 1 track, number 48 “Another One Bites The…Queen with Wyclef Jean”.
The second album entry has the correct artist but the album still appears as “[Unknown Album]”.
Here are two shots of the track which has been correctly identified:
I wonder if the second dash in the file name of track 48 does mess things up.
Take a look at all your file names and make sure they all contain just one dash, the one between artist name and track title.
I think the only potential disturbance now can come from your ‘index letter’ subfolder.
If we assume that your library is looking at afp://192.168.0.51/music/Music (does it?),
then the subfolder /Q is the only thing left that could influence things.
You could perform an experiment and try afp://192.168.0.51/music/Music/Queen - The Platinum Collection
The more I dig into this, the weirder it becomes. Today I added a new album to my collection, also with AIFF files, like so (I wasn’t trying to get Plex to recognise this, hence why the naming convention isn’t correct):
Also note that these live in a slightly different path, because it is a compilation rather than an album: afp://nas._afpovertcp._tcp.local/music/Music/Compilations/L/Late
However, in this case Plex IS reading the metadata! Note the album name on the folder is separated with a hyphen. Then look at how Plex shows it:
See how the name is separated with a semi-colon? Thats how it is in the metadata!
So I don’t think it is true to say that Plex can’t read AIFF metadata. It can . . . under certain conditions. I’m still trying to nail down what those conditions are…
Are you perfectly sure that your library only uses the Personal Media agent? Because otherwise, these metadata could also have come from last.fm or Gracenote.
I can’t turn off Last.fm or Plex Premium Music as the options are greyed out. I have unchecked all of the checkboxes within the configuration, however.
I can confirm the same issue, but with .mp3 files. Lately, I have added music to my library and album art is not tagging properly as well even as “Local Media Assets” for Albums and Artists are on top of the list and then Plex Premium Music is next as if you put Plex Premium Music first, Gracenote metadata takes priority. Maybe there is a bug related to adding Tidal to Plex in some way?
