"Not Authorized" error

Plex Media Server NAS & Devices
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1

I just got a new nas and am trying to set up Plex. I’ve downloaded package from Plex site, but when I click on it to go to Plex I get a pan that says “Not authorized. You do not have access to this server.” Help please!

Synology DS920+ running DSM7. Downloaded latest Plex package from website.

Server Version#:
Player Version#:

2
  1. You have to be on the same network as the server for initial setup (to claim the server).
  2. You have to be using RFC-1918 addressing for your network (such as 10.x.x.x, 172.16.x.x to 172.31.x.x, or 192.168.x.x).
  3. Point your browser at the IP address of the DS920+: http://nas_ip_address:32400/web (ex: http://192.168.1.5:32400/web).

Clicking the “Open” button in Synology Package Center or using Synology Quick Connect does not work for initial setup of a Plex server.

Edit: If needed, you can claim a server remotely by setting up an SSH tunnel. See Installation support document for details.
https://support.plex.tv/articles/200288586-installation/#toc-2

3

Heya!

Thanks so much for your response!!

I pointed my browser (tried both Chrome and Safari) to the IP address of my Synology, but I get the following error. “Safari Can’t Connect to the Server. Safari can’t open the page because Safari can’t connect to the server.”

I feel like a moron and really appreciate your help.

Thanks again!

4

This is Plex and Synology weirdness, not you. DSM 7 changed a lot of things.

It looks like you’re getting assistance from @ChuckPa on another thread. Answer his questions when you get a chance. That will help solve your problem accessing the server.

I’ll close this thread to avoid duplication. It can be re-opened if necessary.