Hi @tom.knapp, would you be able to compress your Plex Media Server logs and post them here?
I’m currently investigating @JimWise74 installation and I want to see if your system is showing the same symptoms as his is exhibiting.
Thanks!
-AhiyaHiya
Has anyone confirmed whether the Hauppage tuner issues are resolved in this latest release?
Please try this fix:
There is definitely a problem with Plex Update Service interfering with using your tuners, since the Plex Tuner Service won’t work if update is still running!
When you reboot, you will need to kill Plex Update Service if it is running, (as well as Plex Media Service), then go to the plex folder and restart Plex Media Service. Media and Tuner should now show up, and your tuner should work again.
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please see my other post
Is this something we’d need to do just once? I found that I was having to kill processes time and time again on the previous version which is why I went back to a stable release. Will you be issuing an urgent fix so we don’t have to do this in future?
I don’t work for plex, I’m just another user like you. On my computer, once I kill the update service task, it won’t restart on its own, only after the computer does a reboot.
My apologies to you, I thought this was a Plex response. Thank you for the tip about the Plex Update service, I will look at that. I had hoped though that the software supplier might respond as clearly, having to kill a combination of services in sequence shows that the software is broken and not for purpose.
I just gave the new 1.20.3 a try today and at first had the same issue yet again, even after rebooting my system. I followed the suggestion of @kevmaurb and killed the Plex Media Server and restarted the Plex Media Server manually. At first it still seemed to have the same issue, but after letting it sit a while as I did other things I tried playing something through the Currently Playing Guide again and all seems to be working fine now.
I look forward to trying out the new Skip Commercials feature (vs Delete which altered the recorded file vs just putting markers around the ads) that is part of version 1.20. I really liked having it with my old ReplayTV units since sometimes it is nice to see ads and catch trailers for new movies or things like that, and other times it is nice to just automatically hop over them all.
Jim
Wanted to throw in that I’ve also run into this issue with my Hauppauge WinTV-quadHD tuner where the v1.20.2.3402 update dropped my tuners like I never had them setup. Attempts to add the tuner result in a spinning loading wheel. I’ve let it spin for 30+ minutes with no changes.
I tried reverting back to v1.20.2.3343. with no luck. I didn’t think I needed to go so far back in terms of versions, but I ran across this thread and tried v1.19.5.3112, but from looking at the logs, I’m still experiencing the same issues.
I ended up trying the suggestion by @John_Pittman to try removing the tuner entries in the DB (I’m a web developer, so I’m fairly comfortable with SQL). Removed all 4 entries for my tuner in the Plex DB, restarted PMS and it recognized them immediately.
Here’s my ticket from over a week ago: 1.20.2.3402 update wiped out my TV Tuners and now unable to find them - #3 by jddean123
@ahiyahiya I have the same problem with a WinTV-dualHD tuner. I updated to the latest Plex Media Server and still have the issue where “Scan Channels” doesn’t work and I cannot get channels to play live. I’m attaching logs here, I hope they are the right ones.
To help make sense of the logs, here are the steps I took: I installed the update, tried to watch live TV (which failed), then removed the DVR from the settings, re-added it, tried the channel scan (which failed), continued without the scan, then tried live TV again (which failed).
Edit to add, because of this issue I’m not able to debug this other live TV issue I have: Live TV constantly buffers
Anyone from Plex want to comment on this at all?
Hi, that worked, but I found on restart that the problem can back, I did some more digging and found another thread with a fix that now survives the reboot,
a different database is corrupts.
C:\Users\someuser\AppData\Local\Plex Media Server\Plug-in Support\Databases\ epg db files, cut and save to a different location with plex shutdown. after the files are moved then restart the plex server. it will rebuild these files . after this my tuner is surving a reboot.
john pittman
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I ended up losing my tuners too after a reboot. Since I lost the tuner anyway, I decided to try updating to the latest version and apply the same fix of editing the “com.plexapp.plugins.library.db” database and then I deleted all of the “tv.plex.providers.epg.cloud-######.db” files. All seems to be working great in v1.20.3.3437 after these (unfortunate) workarounds.
I’ll report back if I lose the tuner again.
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Hi @andyev26,
This issue is still under investigation.
Hello all…
I’m a new Plexer and I’m struggling with the DVR usage and then the tuner went bad recently. I see many others are having similar issues related to upgrading Plex so please allow me to contribute my situation along with some questions.
My situation is a little bit different with my Hauppauge 1609 Quad tuner. Long-time scheduled recordings (2 or 3 server versions ago) continued to record correctly but newly requested recordings failed. That is how I discovered this issue. It’s like the tuners were stuck on only 2 channels.
New failing recording requests seemed to be getting activated as they appear in the Activity Icon but I found only 2 channels could be watched from the guide, most (60+) just gave me the spinning buffer display. Trying to re-scan the tuners failed.
I used the “delete the .epg db files” trick mentioned in this topic which did allow me to reconnect with the tuners to do channel re-scanning, but I still could not actually view any channel. After about an hour of waiting/investigating, I was suddenly able to start watching TV again. I noted there were only 8 files in that db folder before I deleted the 3 that had the epg in the filename. After restarting the Plex server, even more files were created. There are now 12 files in that folder.
I thought I was good to go now and started to record 3-4 hour sporting events. It all went bad again while I was experimenting with the DVR functionalities available.
Going beyond getting these issues with the DVR tuner control resolved, I have a few usage questions I hope someone could set me straight regarding.
Questions from before this issue broke everything:
In the Local Live TV & DVR/Guide screen, is there a difference between clicking the “Play” icons; on the Channel#/Network title in the 1st column vs the icon on the current program in the 2nd column? Maybe the 1st continuously plays the channel while the 2nd only plays the current program & then stops?
I assume that clicking on a program in the guide to play it also invokes an active recording of it to allow rewinding to the beginning? Doing so seemed to break/stop the recording.
If a scheduled recording has started to record and I want to watch it live, if I click on the program in the guide, does that use a 2nd tuner? When I tried that I got the message no tuner is available. Maybe all part of the main issue?
Alternatively, if I want to start watching the active recording from the start, skipping the commercials with the intent of catching up near the end of the program, what is the best way? I seem to have problems doing that although that is a common usage of a DVR.
Many thanx…Len
Shouldn’t have to delete Hauppauge driver and reinstall every three days This is a very temporary fix.
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Is this fixed in this latest release?
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I too have this problem. After each reboot, PMS comes back on but live DVR with a QuadHD tuner fails, 100% of the time. I’ve been monitoring my reboots so that I can ‘exit’ PMS and relaunch 30-60 seconds later. I have never stopped/started the Plex Updater service. My band aid method has worked 100% of the time. I have just read the post about EPG file ‘cut & paste’ but haven’t tried that.
This thread is old enough that it should have been fixed by now.
My theory is that when my i7 Dell pc reboots, Plex loads before the TV tuner drivers are available. The problem occurs whether WinTV is installed or not. I have done tons of reboots with different services enabled, delayed, or disabled and nothing changes. It’s always the same result. If PMS was running as a service and using a delayed start, we may not have this issue.
I don’t believe this issue has anything to do with Windows updates other than when a reboot is required. It’s all about reboots and what happens after a reboot and PMS starts up.
Two months now that Hauppauge users are stuck on an old version. I note that in that time my annual subscription was taken - any update on when / if this will ever get fixed or is irrevocably broken? If the latter, it would be good to know so that I can cancel my subscription.
@ahiyahiya seems to the Plex person given the responsibility here - an update now and then would be good. The fear for me is that the eagerly awaiting new EPG will come along and us Hauppauge users won’t be able to take it because of this issue. I hope someone is working to avoid that outcome.
Hi @andyev26 ,
This thread is still under investigation.
There was another, different case, that actually caused the issue that users saw (and reported) in this forum. That code was corrected and the fix shipped with Plex Media Server 1.20.4.3508.
The reason this thread is still under investigation, is because one user was able to replicate the same symptom with 1.20.4. How the user got there was slightly different.
I’m working with testers now, and hopefully there should be a fix shipped in with the next release.
-AhiyaHiya
