Plex not downloading any metadata for movies - tv shows work fine

General Discussions
1

Hi!
Recently, metadata, posters etc. are not downloaded any more. But only for movies. TV shows are processed completely fine.
I’ve attached the logs. Inside I’ve found
2017-08-10 13:15:55,811 (70000aa89000) : ERROR (networking:219) - Error opening URL ‘http://127.0.0.1:32400/services/tmdb?uri=%2Fsearch%2Fmovie%3Fquery%3DBecks%2BLetzter%2BSommer%26year%3D%26language%3Dde%26include_adult%3Dtrue’
Can you help me?

2

Try restarting your Plex Server and try again.

Side note: you want to include the release year of the movie into the name of the movie folder
/Movie Title (year)/

3

Did both things, didn’t help

4

Any hints? Anyone?

5

Yep, I got exactly the same problem. (FreeBSD 11.0-RELEASE-p1)

2017-08-18 19:11:02,146 (802018300) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt3501112%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2017-08-18 19:11:17,486 (802018300) :  ERROR (networking:219) - Error opening URL 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt3501112%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2017-08-18 19:11:17,486 (802018300) :  INFO (__init__:1472) - Error fetching JSON from The Movie Database: http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt3501112%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D

Running a CURL on the same URL just gives “no match:”

curl http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt3501112%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D
curl: No match.

This problem appears to have happened within the last couple of versions. Any assistance on this would be greatly appreciated.

6

Update; I found a thread here where the user found that the IPv6 his broadband modem automatically assigned him on the WAN actually caused imdb/moviedb etc. to return empty queries. I decided to check it out, and disabled IPv6 on the WAN side of my cable modem. I also completely deleted -everything- of Plex on my FreeBSD server (including db and config), and rebuilt everything from scratch. I can’t say which of these actually helped, but my movie media agents are now correctly querying again.

7

I ran into the same problem with 1.8.0 and 1.8.1. Any new movies I added to my library had no metadata. Based on @Baudchaser’s comment, I disabled IPv6 on the Windows box where my PMS server runs and suddenly it all works.

Still a bug in PMS, but that’s the work-around for now.

8

FWIW, this is still an issue as of PMS 1.11.1.4730

9

It seems like the android app uses an old version of okhttp and can’t handle nginx+http2. Deactivating http2 in my nginx proxy fixed this issue