Plex not following TVDB DVD order for In Living Color

Server Version#: 1.31.0.6654
Player Version#: 4.87.2
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I added all 5 seasons of In Living Color to my Plex server. I confirmed that TVDB’s DVD order matches the discs exactly. Despite selecting TheTVDB (DVD) under Episode ordering, some of the episodes refuse to populate correctly.
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Due to the difference in wording, I can tell that some episodes pull their summary data from TVDB while others are pulling from TMDB. It’s as though Plex can’t find all of the data in TVDB and fills in the blanks with TMDB, but TVDB shows that it’s fully populated.
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Removing the folder, clearing the metadata then restoring the folder does not help.
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The folder structure is:

  • In Living Color (1990) {tvdb-78441}
    • Season 03
      • In Living Color - s03e01 - Homey The Sellout Part 2.mkv

Outside of manually populating the data, I’m not sure what else I can do.

Example screenshot showing the naming convention of the files, what TVDB shows it should be and what Plex actually displays.

Bump! I need some input from Plex devs.

Plex Dance the show. That will remove any incorrect metadata from the PMS database.

I added season 3, episodes 16-18 to my server. All three episode titles are listed correctly.

The artwork matches the listing at TMDB, which appears to be incorrect.

Is the TVDB artwork for each episode correct? e16, e17, e18

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Naming & Organization
Screenshot (1660)

Plex Web screenshot:

TVDB.com DVD Order (same as Aired and TMDB Aired order)
Screenshot (1661)

The problem could be caused by tmdb having incorrect external ids linking to tvdb. See this as one example https://www.themoviedb.org/tv/4415-in-living-color/season/3/episode/18/edit?active_nav_item=external_ids it actually links to episode 19 but there are more incorrect links in that season.

I would suggest someone who is familiar with the show goes and updates the ids on tmdb so they link to the correct episodes over at tvdb.

Plex uses a consolidated metadata approach starting at tmdb. Having a mismatch like this will result in incorrect metadata when using the non default episode ordering, which you are using (tvdb DVD).

Hi FordGuy61. The Plex Dance did not resolve the issue. The TVDB.com DVD Order has the correct images.

Hi, dokuro. I had no idea about the external IDs. Several of them were incorrect. I swept through the entire series and corrected. I also corrected the images. So far, nothing has changed even after the Plex Dance that FordGuy61 recommended, but it may need time to process. I will follow-up.

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It takes 48/72 hours for changes to creep their way into plex from the online sources.

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