Plex not grabbing TVDB Episode Info

Hi, within the last two weeks (including with the latest updates), I’ve had issues with several shows having their data successfully grabbed from the TVDB. (I have included screenshots here for one of the numerous of these)

Of these shows, I have tried storing them in both Standard and Daily format, further I have completed the full “plex dance” to ensure new data is being collected. However, regardless of my attempts, even with the data existing on TVDB and the show being matched correctly, half of the episodes have no titles and simply say “Episode XX”, whilst these titles do exist.

Attached are screenshots demonstrating the issue.


Further, before anyone asks, yes, all of the shows are named correctly as per the Plex naming conventions.

Server Version#: 1.25.1.5286

Not sure what logs if any to provide, so if these are required please advise as to which I can/should share.

Do you have the library “Episode Ordering” preference set to TheTVDB?

Thanks for the reply, I can’t seem to see that as an option, unless it’s the “episode sorting” setting…
Is that a setting only pertaining to the annoying new metadata scanner/agent?

I genuinely don’t use it purely because it has far bigger issues than the current/original TVDB one for wrestling based content :slight_smile:

EDIT: I can however see it on a per show basis, with the options of “Airing order”, “DVD order”, “Absolute numbering”

Yes, this is only for the modern TV agent.

If you’re on the legacy agent then I’m not sure what the issue may be - start by refreshing the show metadata then grab the server logs for me.

Yeah no worries, I appreciate the help, and I can understand how having the two different agents may make it harder to diagnose issues, but must say I do find the “modern” agent to be genuinely less helpful for this sort of content.

I have just hit a full refresh metadata on the show and attached the logs. :slight_smile:
Plex Media Server Logs_2021-12-08_22-56-57.zip (6.3 MB)

Thanks, I can see some of the updates to tvdb failing in the logs. Not sure why, I’m forwarded the query on to somebody who may be able to help.

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Yeah, I noticed some issues showing up in the logs having a look myself, thanks for forwarding it on, appreciate it mate! :slight_smile:

Hey mate, I’ve found a really interesting bug based on this initial report…

It seems for some reason that plex is now incapable of grabbing an episodes title without it’s attached overview in some circumstances.

I know this sounds odd, but I have just witnessed this, as once an overview was added to a handful of the episodes which were failing to be added (overview added on TVDB that is) to plex, all of a sudden are being picked up by plex with their titles and overviews being added to the library. Whilst this has solved the episodes that have since had a description added, the later episodes which continue not to have an overview added have not had their titles added by plex.

I can see why this seems odd, as I have in my own experience seen this not to be an issue in the past, but perhaps there is the potential that this has been caused by a recent update.

I would appreciate if you could look into this, Cheers!

It seems for some reason that plex is now incapable of grabbing an episodes title without it’s attached overview in some circumstances.

Interesting spot.

I’ve been seeing what seemed like 2wk long caching on plex’s side of the TVDB but maybe this is part of it.

Test - Episode aired 6 days ago, title set on TVDB. Not matching in plex (old agent). Only fields set are network and date right now.

This translation has been saved.

Added english episode description just now. Resyncing. As of yet hasnt fixed the matching but perhaps we need to wait for the cache to become stale.

It can take 24-48 hours for changes to TVDB to get replicated to the plex scanner database

Hey mate, with no disrespect this isn’t the issue with regards to the issue I’m facing, as the data regarding the episodes I’m concerned about is always available many weeks in advance

Cheers!

Edit: Realised you’re actually talking about the other bloke not seeing data refresh immediately lol :slight_smile:

Hey mate, I’d be intrigued to see if that works for whatever series you’re looking at, because if so (and for the record when I did the same for the series I’m concerned about it took 2-3 days) then we’d have a rather compelling case of this issue being present.

Hey mate, @drzoidberg33 - did you ever hear anything back from the person you forwarded this on to?

A fix is coming in the next server update.

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48 is often optimistic.

rubs hands together

Issue Resolved with Server Update

1.25.3.5385

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