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Lately, PMS won’t match new additions of items listed as Specials in TVDB. Specifically, I am referring to The Dick Van ■■■■ Show and The Phil Silvers Show. I have tried refreshing the metadata for each of these new additions, but nothing happens. Any suggestions will be appreciated. Thank you.
you have a specific show special name? Are all the specials in a folder called Specials inside the series folder? Are they all S00EXX?
After posting, I realized that I should have sent you a picture. I’m attaching The Phil Silvers Show because it has fewer Specials, but I have structured The Dick Van Dyke Show the same way. Specials 5, 9, and 10, which I added yesterday, are not showing the episode name.
Those file names look ok… and it’s no mp4/m4v files, so there should be no mismatching due to bad embedded metadata.
What agent are you using for that library of yours? The episodes are listed on TheTVDb.com – not much metadata however… mostly just an episode title. On The Movie Database, those episodes are not listed at all (which could explain why you’re getting no metadata at all).
I don’t understand what you mean by “agent . . . for that library of yours.” Please elaborate.
As you noted, I have named my TV show files using the format Plex requires, presumably to match with the data in The TVDb.com. All 36 of the regular episodes for season 2 have correct titles. Only the three specials included in that collection are proving difficult. FWIW, I initially ripped them to “Season 02” using dummy episode numbers (e.g., The Phil Silvers Show - S02E37) and then changed each file name after seeing the content.
It’s been a while since I ripped season 1 and its specials, but I don’t recall having to manually create labels for its three specials.
Again, this problem seems to be a recent development. My library includes many TV series, and many of them have specials. Most of the time, the name of the special has been associated with the file, provided the special was included in The TVDb.com at the time.
I think the OP mentioned the files will show up in Plex… they just don’t get any metadata (episode names in particular).
@Landlubber – the “agent” is the component of Plex that’ll get the metadata for a newly found file from a set of defined sources. When it comes to tv shows, there’s a number of different agents available. The most common ones are TheTVDb and The Movie Database.
When you hover over the tv show library name in the navigation bar, click on ... > Edit Library... and navigate to Advanced… there you should see the Agent set for this library.
To double-check things… please navigate on one of the detail pages of one of the newly added episodes that have no metadata. Click on ... in the top-right corner of your screen and select Get Info from the bottom of that context menu. There… click on View XML.
Can you copy & paste the values for guid, parentGuid and grandparentGuid (should be something like com.plexapp.agents.thetvdb://12345/0/5?lang=en)?
The 2nd part is to confirm verify that the show itself was matched using the library default agent.
Edit: ... is actually a set of 3 vertically stacked dots…
My agent is TheTVDB.
When I clicked on View XML, I can see only a blank page, which I saved and then converted to a .txt file. I hope you can read it. PhilSilversSpecial.txt (3.0 KB)
Ok. The issue was that you had those files already linked before re-naming them.
Therefore, Plex remembered that they had already been matched and kept the association alive.
In order to force Plex to re-match them to their new designation, you need to perform the “Plex Dance”:
... > Scan Library Files)... > Edit > Empty Trash)Settings > Server > Troubleshooting > Clean Bundles)Season 00 folderYour advice worked. Thank you.
Out of curiosity, I just tried to find file permissions on my NAS, but failed. Synology has tried hard to make the DS 1019 idiot proof. I don’t play with any of its factory settings, unless I am confident that doing so will not cause the NAS to explode in my face. So far, so good. Have a great weekend.
Before I clicked on Apply to this folder, the folder for TV Shows appeared as shown in the screenshot. In fact, I took this screenshot after finishing the process. The apply to this folder box is unchecked, so I assume that the Allow permission was effective as a system default and that the box is blank in case I want to change the permissions in the future. Correct? Thanks.
For both my movies and TV shows, I followed your instructions and saw the NAS saving the permissions. Now, however, a new problem has developed with my movie files – the extras files no longer play.
They were ripped from blu-rays and DVDs.
Here’s a movie I was watching today for the first time. This movie and several others that I tried will play, but none of the extras will play. I think that all of them are named correctly.
When I checked the Apply the permissions box and clicked on OK several minutes ago, I thought that took care of everything in the folder, subfolder, and file. If you are asking whether I changed permissions for my movies file by file, the answer is NO.
I will do that in a minute. However, I realized that I did not follow this instruction because I thought you were telling me how to undo the new permissions. “To reset the file permissions, set them to something other than they should be, EG: turn off a users R/W status (Advanced Options > Permissions Inspector), set them, then go back and set them correctly.” Was this actually a required step? Thanks.
Should I try that before getting the Download Logs?
Here is the latest Download Log.
com.plexapp.system.log.zip (70.1 KB)
I’m willing to try. By the way, Synology won’t let me change the permissions of any user via the Permissions Inspector. I can’t even turn off a guest’s ability to read a file.
