Server Version#: 1.32.0.6918
I added some media to my server a couple days ago and all I get is no match found. I’m not able to change the search agent in movies away from Plex Movie agent. (For example The Money Pit (1986).mp4). I’ve also tried adding in the movie database tag with no luck. Tonight I added a couple seasons of some TV shows and am achieving similar results with the TV agent.
I’ve done the Plex dance to no avail. Can someone point me in a direction to start figuring this out? I can provide any info needed
Can you perform the Plex Dance and then post your server logs for that file?
Plex Media Server Logs_2023-04-09_09-53-52.zip (4.8 MB)
I did see in the themoviedb.log where it was not able to access loopback port 32400,
ERROR (networking:196) - Error opening URL ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes’
I’m going to take a look at that.
Thank you for your assistance
Plex is seeing the movie:
Apr 08, 2023 09:17:18.434 [0x7f498e499b38] DEBUG - Matching 'The Money Pit' (ID 13497) with agent tv.plex.agents.movie
Apr 08, 2023 09:17:18.443 [0x7f498e499b38] DEBUG - Refreshing metadata for 'The Money Pit' (agent: tv.plex.agents.movie)
However I do not think you are performing the Plex Dance correctly. You need to follow the steps EXACTLY.
Move the movie to a folder plex does not monitor, scan your library for changes, wait for that to finish, empty trash, clean bundles, and optimize the database, then add the file back to the library, and scan for changes.
Failure to follow any step in the Plex Dance instructions invalidates the whole attempt.
i removed it from my Synology and put it on my PC. Plex auto scanned, and i triggered another scan, emptied the trash and cleaned the bundles, then copied it back from my PC to the movies folder on Plex. I’ll try again, I did not optimize the database, The Plex Dance link didn’t specify that step
Plex Media Server Logs_2023-04-09_14-39-33.zip (4.3 MB)
I was able to catch the notifications flash by this time and it did indeed see it. Please see attached jpg for the library entry. Major Payne and Next Friday have been spinning for a couple hours now.
- DNS configuration error:
Apr 09, 2023 11:52:48.087 [0x7feb24ea1b38] WARN - [HttpClient/HCl#7b6] HTTP error requesting GET https://plex.tv/api/v2/devices/0ac0e67bb60735ca0e9ffcd7eaa25dc32d8116e8/certificate/subject (6, Couldn't resolve host name) (Could not resolve host: plex.tv)
- For PMS 1.32.0 and above, you will need to update your certificate definition
Apr 09, 2023 10:06:11.364 [0x7feb261cfa90] DEBUG - Captured session 18.
Apr 09, 2023 10:06:11.364 [0x7feb261cfa90] DEBUG - Captured session 19.
Apr 09, 2023 10:06:11.367 [0x7feb258ceb38] ERROR - [CERT] PKCS12_parse failed: error:0308010C:digital envelope routines::unsupported
Apr 09, 2023 10:06:11.367 [0x7feb258ceb38] ERROR - [CERT] Found a certificate, but couldn't install it.
Apr 09, 2023 10:06:11.367 [0x7feb258ceb38] DEBUG - [CERT] CERT: Forcing refresh.
Apr 09, 2023 10:06:11.367 [0x7feb2481ab38] DEBUG - Request: [192.168.1.180:57150 (Allowed Network (Subnet))] GET /media/providers (2 live) #1 GZIP
Apr 09, 2023 10:06:11.368 [0x7feb25ad1b38] DEBUG - Opening 1 database sessions to library (), SQLite 3.39.4, threadsafe=1
Apr 09, 2023 10:06:11.371 [0x7feb258ceb38] ERROR - [CERT] PKCS12_parse failed: error:0308010C:digital envelope routines::unsupported
Apr 09, 2023 10:06:11.371 [0x7feb258ceb38] DEBUG - [CERT] CERT: Unable to parse existing certificate, fetching a new one.
Apr 09, 2023 10:06:11.371 [0x7feb258ceb38] DEBUG - [CERT/HCl#2] HTTP requesting GET https://plex.tv/api/v2/devices/0ac0e67bb60735ca0e9ffcd7eaa25dc32d8116e8/certificate/subject
Apr 09, 2023 10:06:11.372 [0x7feb25ad1b38] DEBUG - Completed: [192.168.1.180:57150] 503 GET /media/providers (2 live) #1 GZIP 4ms 434 bytes (pipelined: 1)
Apr 09, 2023 10:06:16.375 [0x7feb24ea1b38] WARN - [HttpClient/HCl#2] HTTP error requesting GET https://plex.tv/api/v2/devices/0ac0e67bb60735ca0e9ffcd7eaa25dc32d8116e8/certificate/subject (6, Couldn't resolve host name) (Could not resolve host: plex.tv)
Apr 09, 2023 10:06:16.375 [0x7feb24c90b38] ERROR - [CERT] MyPlex: Error -6 requesting XML from: https://plex.tv/api/v2/devices/0ac0e67bb60735ca0e9ffcd7eaa25dc32d8116e8/certificate/subject
Apr 09, 2023 10:06:16.375 [0x7feb258ceb38] ERROR - [CERT] CERT: Error acquiring new certificate: error fetching Subject
Apr 09, 2023 10:06:16.378 [0x7feb258ceb38] ERROR - [CERT] PKCS12_parse failed: error:0308010C:digital envelope routines::unsupported
Apr 09, 2023 10:06:16.378 [0x7feb258ceb38] ERROR - [CERT] Found a certificate, but couldn't install it.
Apr 09, 2023 10:06:16.378 [0x7feb258ceb38] DEBUG - [CERT] CERT: Forcing refresh.
Apr 09, 2023 10:06:16.381 [0x7feb258ceb38] ERROR - [CERT] PKCS12_parse failed: error:0308010C:digital envelope routines::unsupported
Apr 09, 2023 10:06:16.381 [0x7feb258ceb38] DEBUG - [CERT] CERT: Unable to parse existing certificate, fetching a new one.
Apr 09, 2023 10:06:16.382 [0x7feb258ceb38] DEBUG - [CERT/HCl#3] HTTP requesting GET https://plex.tv/api/v2/devices/0ac0e67bb60735ca0e9ffcd7eaa25dc32d8116e8/certificate/subject
Apr 09, 2023 10:06:16.404 [0x7feb261cfa90] DEBUG - ChangestampAllocator: initialized to 139962384254791
Yep, that’ll do it. Thanks guys.
So, time to confess. I had set up DNS over TLS last week on my firewall. My synology was pointing to a different set of DNS servers, which were blocked by firewall rules.
All working again?
If so, now you can add the extra line to your cert generation and address that issue.
yep, as soon as I reset the DNS servers on the Synology and hit match, everything snapped into place
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