Plex not updating Metadata for new seasons of TV Shows added to the Server

[greatryry]

Server Version#: 1.18.1.2019
Player Version#: NA
Provided logs file. I have recently added another external drive to my system and moved some files around. After that was all done and working, I Added 3 seasons to my already existing TV Shows Drive and none of these 3 are being updated with MetaData. The seasons are Ghost Hunters Season 6, The Office Season 7 and the Office Season 9.

I have Windows Home on a laptop and typically everything runs pretty smooth. This is the first issue I haven’t been able to resolve in 2+ years.

Thanks!

Plex Media Server Logs_2019-11-14_08-49-56.zip (6.3 MB)

[greatryry]

I’ve also tried switching to the MoviesDB and these seasons still will not load MetaData? Any help???

[JuiceWSA]

Notice: Metadata using TVDB agent

You may notice a failure to fetch metadata for new media if you are using TVDB as an agent. This is due to TVDB changing their API to v3. Please see this post on their forums for further details. https://forums.thetvdb.com/viewtopic.php?f=3&t=60048

[pshanew]

How did you switch the agent to The MovieDB? Via Fix Match or changing the agent in your library settings? If the latter, you’ll likely need to perform the Plex Dance to complete the switch:

The Plex Dance ™

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl…

As far as I know, changing the agent for the library only affects newly added content. Existing content will continue to use the agent which with it was originally matched.

It will probably be easier for you to use Fix Match and select The MovieDB in the Search Options.

[JuiceWSA]

If you change the agent during Fix Match - no dancing required (mostly). An agent change means new data. If it’s been flipped and flopped for a while - yea… Dance, Baby!

I really wouldn’t do much of anything right now. There’s just too much stuff going on for anything to be considered ‘reliable’. Chasing problems that don’t have solutions may lead to a whole lot of Plex Dancing later for all we know.

[greatryry]

I’ve actually tried both today. The continue to do load nothing. I wouldn’t mind if i just had to add the thumbnail for the season but it’s loading nothing, not even the Titles and Descriptions.

[greatryry]

After trying the Dance numerous times I finally got them to work with the Movie DB. Thanks a ton!!