Hi out of blue plex wont sync or stream my cloud home content tried everything
Mind sharing some more details?!
Is this about a Plex Media Server running on that My Cloud Home NAS or do you have a Plex Media Server on a different platform that’s only using the My Cloud Home for storage?
What exactly did you try?
Thank you for your prompt response - the plex is server is running on the mycloud home
im trying to access the content from iphone, ipad and apple tv with no luck
So… I take it your server is up and running? Can you access the libraries etc. alright using the hosted or bundled versions of Plex Web?
- hosted → http://app.plex.tv/desktop
- bundled → http://[WD My Cloud IP address]:32400/web
Can you still see the server from your listed devices and they only fail to stream your media or are the libraries not showing at all (neither in the main navigation nor under More)?
Basic question: Which version of Plex Media Server do you have installed on your WD My Cloud Home (Settings > [Server Name] > General > Version)?
Yes server still is up and running i can view the content via the Mycloud home app
I can’t access the libraries from any Plex platform (i have a premium account). Plex recognizes i have added the server but i can’t view the libraries as it keeps stating “My Cloud Home is currently unavailable”. libraries are not showing.
The plex app version installed in the Mycloud Home app is 'app version 1.18.6.2350
You cannot see the content even when going through a browser, using bundled Plex web app?
Can you try updating the version of the Plex Media Server installed on your My Cloud? That’s a pretty old release from February last year…
Correct - cant see anything 
how can i manually update it in the server of Mycloud doesnt seem to have a button for that - appreciate any tips on that front
Update should be available through the My Cloud’s (app) control panel.
When you’re checking out the control panel… can you verify the Plex Media Server on the My Cloud is actually running?
If the control panel says the server is running but it’s not showing anywhere, we’ll need to look into your logs.
Given the server itself isn’t showing, this is a little tricky and will require you to connect to the NAS via SSH to access the NAS’ Plex data directory (/mnt/HD/HD_a2/plex_conf/Plex Media Server/)
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