Server Version#: latest/current (1.42.1.10060-4e8b05daf)
i confirm the issue with the PS5 App.
like many others problems, this one was initially reported in 2023…
Server Version#: 1.32.4.7195
Player Version#: 5.64.1
Player Platform: Playstation 5
Server OS: Ubuntu 22.04 LTS x64
Server hardware: i5-2500k, Nvidia GTX650Ti, 8GB DDR3
The PS5 player skips forward unexpectedly on H.265 files when playing in “original” quality. I haven’t seen the issue when transcoding to lower quality. It’s a repeatable problem. Every time I skip back it skips in the same place. Confirmed this with the video playing synchronously on a different device. Seeking to within th…
Server Version#: 1.32.8.7639-fb6452ebf
Player Version#: 1.007.000
Connection: Wired over LAN
I’ve seen a couple threads on this, which have both been closed, but the issue has not been resolved.
Anytime I have anything that is H.265, the video just skips forward at various points. jumping back before the skip to see if it will play results in the application skipping forward again at the same spot.
The only solution I’ve found to solve the issue is to redo the videos at H.264. Only then, do…
Server Version#: 1.41.6.9685 for DSM
Player Version#: 5.91.0
Hello! I keep getting these issues from the PS5 app.
Multiple times per view, the subtitles stop appearing. Then I have to pause the video, go into subtitles options, turn them off (or choose another subtitle, if present), start again the video, pause it again, go into subtitles, choose the right subtitle again and resume playing.
This can happen several times.
The video keeps skipping forward from time to time. Sometimes it’s…
Dear developers, please fix your app on gaming consoles, or consider removing it if you don’t have the necessary resources to maintain it. @Atomatth @ChuckPa @McWanke
I confirm these issues. I don’t understand why it is happening. When I check the dashboard, Plex reports direct play on video, audio, subtitles, and my PS5 is connected with my NAS over an ethernet network.
jeradc
November 22, 2025, 12:01am
4
Can any of you capture any debug logs to help out the devs? I’m not seeing any in this thread.
how do you do that on console? how does that help if i cant find that feature on console? this comment is not relevant to this issue. its worth getting answers as to why this happens on consoles from the devs.
jeradc
November 23, 2025, 3:00am
6
jeradc
November 23, 2025, 3:58pm
8
First , you asked how to do it! I was just answering.
“how do you do that on console?”
Second , Plex asks for the logs:
[image]
If you have a problem, if no else can help, and you can find them, maybe you can hire
The A-Team.
[image]
Just kidding… but especially if you can reproduce your issue effectively, please capture the logs and attach or drag/drop them into your post.
Complaining or talking in generalities doesn’t really help you get your problems solved. Be sure to provide specific details, including exact client and server plex versions (It DOES matter), what kind of server hardware (gpu/cpu/ram/stor…
Third , I’m just posting what helped me get a response from them last week, so… chill out.
Thanks for that log.
It perfectly shows what I was hoping to see.
The file you gave it was deemed DirectPlay
Nov 11, 2025 13:27:07.849 [23161822841656] INFO - [Req#1f1] [Plex for Xbox] [jeradc:gsevedxu1mk9h23hc62uycqq] [MDE] Application decision, directPlay: true, directStreamVideo: true, directStreamAudio: true
Nov 11, 2025 13:27:07.849 [23161822841656] INFO - [Req#1f1] [Plex for Xbox] [jeradc:gsevedxu1mk9h23hc62uycqq] videoStream: {
"id": 120513,
"streamType": 1,
"default": true,
…
ok, sorry and thanks. may try to do it next time i watch a movie. which may be a while when i have some free time. thanks for the info.
