Plex Pass not working to stream over the internet.

General Discussions
1

I installed plex windows server 9.16.06. I purchased plex pass. I setup Settings>Server>Remote Access>
I forwarded the port on my router and it says “Fully accessible outside your network”
However, when I try to stream outside my network, none of my devices can see the server (local devices can see the server)
Although I am not trying to sync my remote devices, I did notice under Status>Sync it says “The server needs a Plex Pass to use sync.” LEARN MORE.
When I click LEARN MORE, it takes me to my account subscriptions page and it says “You have a shiny Plex Pass.”
I also noticed when comparing my account to a friend’s account, that under Settings>Devices>All
I can see all my remote devices Except I can not see my server. When looking at my friend’s account settings, he can see all of his remote devices AND he can see his server.

I have signed in and out multiple times, rebooted, and uninstalled and reinstalled to no avail.

Any help would be infinitely appreciated.

2

Did you sign your server into plex? On the computer running Plex Media Server, open a browser and go to 127.0.0.1:32400/web and sign in to plex.

3

And remember that the sign in needed in this case is found under settings, per the help article

https://support.plex.tv/hc/en-us/articles/200484543-Enabling-Remote-Access-for-a-Server

This is done under the Settings > Server > General area. Signing in is required before you’re able to try enabling remote access.