I have spent hours trying to solve this. I purchased the Plex Pass specifically to download movies so as not to use data while travelling.
I have updated the software for the server AND Remote access says “Fully accessible outside your network”
Nowhere can I find a download button on any page or on the three dots. It doesn’t exist. I have set up my Plex server to allow for downloads and it
Is this what you are after? Only available at Episode level or a Movie poster via the Vertical Ellipsis⋮/ Kebab Menu on Desktop app.
On Android phone as below.
I take it you’re trying to download media from your own server (e.g. no movies from Plex’ video-on-demand service or other online media sources)?
From what app are you trying to download the items? Downloads are only supported on the mobile clients (Plex for Android / iOS) and the Plex for Mac/Windows/Linux desktop app.
https://support.plex.tv/articles/categories/features/mobile-sync/
Are you trying to download from one of the Plex apps or from the website? The Web app won’t download the same as the apps.
Download button circled in the Android mobile app
Download button circled in the desktop app
As shown in @SE56’s first screenshot, the web app has a “Download File” entry from the 3 dots menu. I’ve never used this but I assume it gets you a copy of the file to then double click and play when offline.
Can you try signing out on those apps and back in to see if the issue persists.
If it persists, try signing out of the server and back in (Settings > [Server Name] > General > Sign Out)
I have just deleted the. app on my iPhone and reinstalled and logged in. Same issue.
I. also signed out of server looking how to sign back in
open the server locally (using its local IP or http://127.0.0.1:32400/web if you’re on the same machine; then go to Settings > [Server Name] > General → same place from where you signed out)
Nope - exactly the same thing
Based on the screenshot you provided… is that a show from Plex Movies and Shows? You cannot download those.
Let me be clear - if you can’t download anything offered directly offered by Plex, what can you download?
You can download media hosted on your own Plex Media Server or media from libraries shared with you by friends (if they give you permission to download).
Now I am getting this message.
Why would I get Plex Pass if I can’t download it from there? How do I get a refund?
Did remote access work for you before?
Remote access can be tricky because there’s so many players involved. Common troubleshooting steps are documented here → The Basics of Remote Access Troubleshooting
To the best of my knowledge, Plex doesn’t advertise an option to download media from their online media sources. IIRC this is due to licensing limitations.
There’s quite a number of Plex Pass features making it worth for many. Most of them are however related to features of personal Plex Media Server setups or client apps.
https://support.plex.tv/articles/201751006-plex-pass-feature-overview/
You could reach out to https://www.plex.tv/contact/?option=plex-pass-billing
Thank you so much for your responses and help. I will follow up on your suggestions.
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