Plex player crashing on launch after update, reinstall not resolving issue

Plex Players Desktop Players
1

Server Version#:
Player Version#:Plex-1.92.1.140-8e1f68f5-x86_64
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

I’ve reinstalled, rebooted, cleared temp folder. Plex launches, the window is gray with no information for about 3-5 seconds, then crashes with no error window. The process appears in task manager with the status suspended and then isn’t there after the crash. End of the log below, I don’t know enough to know what to be looking for in it.

May 08, 2024 22:31:54.844 [4188] INFO - [DisplayManager] Current Display Mode on Display Name: AMD Radeon RX 6800 XT is 3440x 1440px32bpp@60.000Hz
May 08, 2024 22:31:54.845 [4188] INFO - [UpdateManager] Creating update manager
May 08, 2024 22:31:54.845 [4188] INFO - [UpdateManager] Looking for cached update
May 08, 2024 22:31:54.845 [4188] INFO - [UpdateManager/UpdateInstaller] No release found
May 08, 2024 22:31:54.845 [4188] DEBUG - [UpdateManager] Cleaning up old cached updates
May 08, 2024 22:31:54.845 [4188] DEBUG - [UpdateManager] 3 or fewer old versions are present, skipping
May 08, 2024 22:31:54.860 [4188] INFO - Expected restored appearance: w:0.000000 h:0.000000 x:0.000000 y:0.000000 windowStates:WindowNoState screen:
May 08, 2024 22:31:54.860 [4188] INFO - Actual restored appearance: w:2752.000000 h:1110.000000 x:344.000000 y:138.000000 windowStates:WindowNoState screen:\.\DISPLAY2
May 08, 2024 22:31:54.861 [4188] DEBUG - [Controllers] Loading QML engine.
May 08, 2024 22:31:54.863 [4188] INFO - [Controllers] Loading qrc:/views/PlayerCoverWindow.qml.
May 08, 2024 22:31:54.863 [4188] DEBUG - [Controllers] [QML] Loading QML component from qrc:/views/PlayerCoverWindow.qml.
May 08, 2024 22:31:55.165 [4188] DEBUG - [Controllers] windows render loop
May 08, 2024 22:31:55.165 [4188] DEBUG - [Controllers] Using sg animation driver
May 08, 2024 22:31:55.165 [4188] DEBUG - [Controllers] Animation Driver: using vsync: 16.67 ms
May 08, 2024 22:31:55.449 [4188] DEBUG - opengl texture atlas dimensions: 512x512
May 08, 2024 22:31:55.449 [4188] DEBUG - R/G/B/A Buffers: 8 8 8 8
May 08, 2024 22:31:55.449 [4188] DEBUG - Depth Buffer: 24
May 08, 2024 22:31:55.449 [4188] DEBUG - Stencil Buffer: 8
May 08, 2024 22:31:55.449 [4188] DEBUG - Samples: 0
May 08, 2024 22:31:55.449 [4188] DEBUG - GL_VENDOR: Google Inc.
May 08, 2024 22:31:55.449 [4188] DEBUG - GL_RENDERER: ANGLE (AMD Radeon RX 6800 XT Direct3D11 vs_5_0 ps_5_0)
May 08, 2024 22:31:55.449 [4188] DEBUG - GL_VERSION: OpenGL ES 3.0 (ANGLE 2.1.0.57ea533f79a7)
May 08, 2024 22:31:55.449 [4188] DEBUG - GL_EXTENSIONS: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
May 08, 2024 22:31:55.449 [4188] DEBUG - Max Texture Size: 16384
May 08, 2024 22:31:55.449 [4188] DEBUG - Debug context: false
May 08, 2024 22:31:55.480 [4188] INFO - [Controllers] Loading qrc:/views/WebWindow.qml.
May 08, 2024 22:31:55.480 [4188] DEBUG - [Controllers] [QML] Loading QML component from qrc:/views/WebWindow.qml.

Folowing Latest Update, The Player Opens Then Closes After 4 Seconds
2

Plex.2.log (67.8 KB)

Full log attached.

3

Having the same issue after the latest update

4

I’m not seeing anything in the log which would indicate the problem. Do you have the same with Plex HTPC? It uses much the same code so it could be a data point.

You could also try renaming the %localappdata%\Plex to a different name and launch the app to see if it is any different. This will result in you no longer logged in but could potentially resolve the issue.

5

The download links i can find for Plex HTPC seem to be the same as the download I have already so I assume that’s what I’ve been using? EDIT: Disregard, was looking at the wrong links. Plex HTPC is running fine on my desktop.

I’ve renamed the plex folder in local and the crash is still occuring.

6

@gbooker02 Clearly there is something wrong with that version as I’ve tried installing that version on 3 clean separate PCs and all have the same issue, so something has changed since the previous version.

7

This is far from widespread and I cannot reproduce on any machine. Additionally nothing changed between these two releases aside from JS code which should be incapable of causing an application crash. From this, the most likely conclusion is there is something wrong on the PCs and the app is merely exposing the issue rather than the cause.
One possibility is buggy GPU drivers. I noticed that only 3 have reported the issue with only 2 providing logs or any info on the setup and both of those are using AMD GPUs. I wonder if this is related. Is this the case with everyone?

8

Hi,
I have this exact problem, which occurred right after the latest Plex Player Update. I can still use the server to watch Plex content. This is on the same PC, well it just is.

9

Sorry for the late reply as I’ve been away for a few days. This certainly not a driver issue as it’s happening on Intel, AMD and Nvidia graphics cards.

For now I’m sticking with the previous version and not allowing automatic updates, it’s just a pain that every time I open the app I have to say no for updating.

As I’ve previously said, it’s happening on fresh installs of Windows as well as established systems, therefore it shows there is an issue with the current install, hopefully someone in the engineering team can track down which file is causing the corruption.

1 Like
10

This issue is still occurring. Has there been any further reports or a fix discovered?

1 Like
11

Also having the same issue, previous versions work, current one does not. 2 different systems, one with intel gpu one with nvidia
Plex.log (128.4 KB)

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