I recently started to have issues with remote access on my plex server . I noticed it from my phone at first . everything got disconnected and was not able to access anything . Is anyone had this issue before .
Not sure what info required . i am running my plex server on my synology nas. its been working fine for the past 3 years and suddenly stopped. could it be an update .
Thanks
Rami
Restart your server, and then restart the app; might be your server got a new certificate and needs a restart for everything to start working again.
Thank you for your prompt reply. unfortunately i have done this already many times and still no luck.
Now I have tested to login to my plex server from web browser on my phone to plex.tv/web and I was able to connect and see my media. Also while I was connecting with my 4G mobile connection .
when I try to connect via plex player i keeps getting server offline. ??
I have downloaded the app on another phone an IOS device and its working perfectly. if any one had this issue please let me know the issue is with my S10 or something else.
Yup same issue here with Pixel phone and Nvidia Shield doesnt work anymore. Works perfectly on iphone, windows pc and anything using a browser…
See my post here with other user facing same issue since a couple days
Thank you , At least I can confirm i was not going insane. Hehe .
But it seems something caused it from the new update recently ?
Thanks
there was a cloud glitch with certificates; restarting the server usually ensures things will get back to normal. if not, please post server logs so we can check them out.
Not to hijack ramikii’s post, just pointing I posted full server log on my post for exact same issue if you wish to take a look. Thank you so much for looking at it.
Hmm, nothing super suspicious in there 
Did you post the Android logs as well?
Here it is the log from the app
Manufacturer: Google
Device: crosshatch
Model: Pixel 3 XL
Product: crosshatch
Version: 11
plex-log-mbcollin.zip (217.0 KB)
I did try numerous time to reboot server/reinstall app with same result. Clearly a certificate issue.
it looks like something funky is happening, but i’m not sure why
10-07 20:20:34.375 i: [FFmpeg] [ERROR] [tls @ 0x7253372fd0] Peer certificate failed verification
If you need anything from my side please let me know.
Any idea how we can get this thing fixed… other users are reporting same issue and Plex is pretty much useless now…
any chance of app/server logs? we’re working a bit blind trying to figure out what the issue is.
(if you DM please include @Ridley as well.)
@Ridley @elan Here is requested log, just before logs I tried viewing a file with android app. If you need anything else please let me know.
server log :
Plex Media Server Logs_2020-10-12_07-52-13.zip (6.5 MB)
android phone (pixel 3xl) :
plex-log-mbcollin (4).zip (281.7 KB)
I just updated my Docker PMS and it is finally working again !!! I can finally uninstall emby !!
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
