Plex remote access issues - cannot connect securely too

Server Version#: 1.42.2.10156
Player Version#: Android, TV, web

Nov 21, 2025 19:00:36.950 [25856] Depuración — [EventSourceClient/pubsub/178.79.165.194:443/JobRunner] Jobs: Starting child process with pid 26160
Nov 21, 2025 19:00:37.085 [20880] Depuración — [Req#312] NAT: UPnP, found device <REDACTED:80/description.xml> with private address <192.168.1.205>
Nov 21, 2025 19:00:37.085 [20880] Depuración — [Req#312] NAT: UPnP, not an IGD: <REDACTED:80/description.xml>.
Nov 21, 2025 19:00:37.099 [20880] Depuración — [Req#312] NAT: UPnP, found device <REDACTED:80/description.xml> with private address <192.168.1.205>
Nov 21, 2025 19:00:37.099 [20880] Depuración — [Req#312] NAT: UPnP, not an IGD: <REDACTED:80/description.xml>.
Nov 21, 2025 19:00:37.113 [20880] Depuración — [Req#312] NAT: UPnP, found device <REDACTED:80/description.xml> with private address <192.168.1.205>
Nov 21, 2025 19:00:37.113 [20880] Depuración — [Req#312] NAT: UPnP, not an IGD: <REDACTED:80/description.xml>.
Nov 21, 2025 19:00:37.113 [20880] Depuración — [Req#312] NAT: UPnP, getPublicIP didn’t find usable IGD.
Nov 21, 2025 19:00:37.113 [20880] Advertencia — [Req#312] NAT: PMP, got an error: NATPMP_ERR_RECVFROM.
Nov 21, 2025 19:00:37.113 [20880] Depuración — [Req#312/HCl#90] HTTP requesting GET https://REDACTED.plex.direct:32400/identity
Nov 21, 2025 19:00:37.296 [28584] Depuración — Request: [127.0.0.1:64535 (Loopback)] GET /myplex/account (16 live) #38c GZIP Signed-in Token (energy2k)
Nov 21, 2025 19:00:37.296 [25856] Depuración — Completed: [127.0.0.1:64535] 200 GET /myplex/account (16 live) #38c GZIP 0ms 4339 bytes (pipelined: 48)
Nov 21, 2025 19:00:37.647 [18492] Depuración — [Req#36e] [PlexRelay] Authenticated to 139.162.194.175 ([139.162.194.175]:443).
Nov 21, 2025 19:00:38.046 [18492] Info — [Req#3b0] [PlexRelay] Allocated port 23169 for remote forward to 127.0.0.1:32401
Nov 21, 2025 19:00:38.300 [18492] Depuración — Request: [127.0.0.1:64535 (Loopback)] GET /myplex/account (16 live) #3af GZIP Signed-in Token (energy2k)
Nov 21, 2025 19:00:38.301 [25856] Depuración — Completed: [127.0.0.1:64535] 200 GET /myplex/account (16 live) #3af GZIP 0ms 4339 bytes (pipelined: 49)
Nov 21, 2025 19:00:39.148 [21984] Advertencia — [HttpClient/HCl#90] HTTP error requesting GET https://REDACTED.plex.direct:32400/identity (7, Couldn’t connect to server) (Failed to connect to REDACTED.plex.direct port 32400 after 2035 ms: Couldn’t connect to server)
Nov 21, 2025 19:00:39.149 [20880] Depuración — [Req#312] MyPlex: mapping state set to ‘Mapped - Not Published’.
Nov 21, 2025 19:00:39.149 [20880] Depuración — [Req#312] MyPlex: sendMapping resetting state - previous mapping state: ‘Mapped - Not Published’.
Nov 21, 2025 19:00:39.149 [20880] Depuración — [Req#312] MyPlex: mapping state set to ‘Unknown’.
Nov 21, 2025 19:00:39.152 [20880] Depuración — [Req#312] MyPlex: Sending Server Info to myPlex (user=REDACTED, ip=REDACTED, port=32400)

This morning, without any change, it stoped working.
I read that is an error from certificate or something else. Please, help me!! :slight_smile:

I’ve revoked the stuck certificate.
Please stop and restart your Plex server.

1 Like

Working! Thanks!!