Remote access stopped working

[t35345]

Server Version#:PlexMediaServer-1.20.2.3370-b1b651549

On app.plex.tv the server cannot be contacted.
In the Webbrowser console it’s reporting CORS errors and when trying to load the Plex web UI directly I get a firefox error saying:

SEC_ERROR_REVOKED_CERTIFICATE

this only started happening on the 28th of September.

I can see there are other people reporting these errors too.

My android APP is saying the server is unavailable.

If I connect directly I can login fine but I have to accept the invalid certificate error which breaks chromecast streaming

Does anyone have a known fix? I’ve updated to the latest version.

[Jessel723]

Same here i thought i did something wrong but apparently its just a bug or something.

[martyzeq]

same here, got “DEBUG - HTTP 404 response from POST https://plex.tv/devices/…” and “ERROR - CERT: Could not fetch certificate from the cloud: 404” help please

[t35345]

i’ve also seen this error in my logs.

@ChuckPa are you able to do your magic for us too please?

referring to thread:
https://forums.plex.tv/t/unable-to-fetch-certficate-from-cloud/638081/10

[waylo580]

My remote access is also not working. I am getting the Error:

An error occurred while attempting to play this video. Please check your connection and try again. When I connect to remote access, it will stay green and show I have remote access. However, when I go to the app on the iPhone of Fire Stick, it gives me this error, and when I check the server, it shows remote access disabled. Does anyone know of a fix, or if it is just a bug, when PLEX will send an update to fix it? I know this is not happening with some of my other buddies with servers, so I hope if it is just a bug, they send a fix out soon.

[bryantdl7]

I am having this problem also. I thought it was something wrong on my end. Did anyone figure out how to fix this?

[Syleric]

Same problem, I believed it’s my config because i re-installed everything (SSD upgrade), and now, I understand, it’s not my fault, dumb!!

[ChuckPa]

@Syleric

Restart the server
Look at Plex Media Server.log about 1 minute after restart (or upload the ZIP set here)

If there’re 404 errors regarding the Cert or other difficulty installing it… It’s the cert and I will reset it

[ChuckPa]

@Syleric

I see multiple entries for servers. Some dead for quite some time.

Which name please and would you like me to clean up the others (delete) while there?

[Syleric]

Plex Media Server Logs_2020-10-04_04-02-10.zip (6.0 MB)

[Syleric]

The last server is DSplexInside

[ChuckPa]

@Syleric

You have a certifcate error on your side

Oct 04, 2020 04:01:22.889 [0x7fb842ffb740] VERBOSE - [FFMPEG] - Loading external lib /config/Library/Application Support/Plex Media Server/Codecs/96550d8-3281-linux-x86_64/libmsmpeg4v3_decoder.so
Oct 04, 2020 04:01:22.894 [0x7fb842ffb740] ERROR - CERT: d2i_PKCS12_fp failed: error:0200B015:system library:fread:Is a directory
Oct 04, 2020 04:01:22.894 [0x7fb842ffb740] ERROR - CERT: Found a user-provided certificate, but couldn't install it.
Oct 04, 2020 04:01:22.894 [0x7fb842ffb740] DEBUG - HttpServer: Listening on port 32400.
Oct 04, 2020 04:01:22.894 [0x7fb842ffb740] DEBUG - HttpServer: Listening on port 32401.
Oct 04, 2020 04:01:22.896 [0x7fb83390d700] DEBUG - Grabber: Cleaning up orphaned grabs.
Oct 04, 2020 04:01:22.896 [0x7fb842ffb740] DEBUG - Media Provider: Registering provider com.plexapp.plugins.library
Oct 04, 2020 04:01:22.896 [0x7fb842ffb740] DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
Oct 04, 2020 04:01:22.896 [0x7fb842ffb740] DEBUG - MyPlex: mapping state set to 'Unknown'.

[Syleric]

I just clean the certificate error, but the issue is always there!
Plex Media Server Logs_2020-10-04_04-29-04.zip (5.1 MB)

[ChuckPa]

@Syleric

1. Please turn off VERBOSE logging. It doesn’t help anything. It does make my job about 10x harder

2. You have more issues. Insufficent max_user_watches on the host.

Oct 04, 2020 04:25:51.086 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Earth, Wind && Fire/The Best of Earth, Wind && Fire, Volume II (1988)"
Oct 04, 2020 04:25:51.086 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Earth, Wind && Fire/The Real. Earth, Wind && Fire (2017)"
Oct 04, 2020 04:25:51.086 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Earth, Wind && Fire/The Real. Earth, Wind && Fire (2017)/CD 03"
Oct 04, 2020 04:25:51.086 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Earth, Wind && Fire/The Real. Earth, Wind && Fire (2017)/CD 02"
Oct 04, 2020 04:25:51.086 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Earth, Wind && Fire/The Real. Earth, Wind && Fire (2017)/CD 01"
Oct 04, 2020 04:25:51.087 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Earth, Wind && Fire/September (1978)"
Oct 04, 2020 04:25:51.087 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Earth, Wind && Fire/Greatest Hits (1998)"
Oct 04, 2020 04:25:51.087 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Brick && Lace"
Oct 04, 2020 04:25:51.087 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Brick && Lace/Love Is Wicked (2007)"
Oct 04, 2020 04:25:51.087 [0x7f268effd700] DEBUG - [Notify] Now watching "/data/musics/Nelson Freitas"
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Nelson Freitas/My Life (2010)" (28: No space left on device)
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Nelson Freitas/Elevate (2013)" (28: No space left on device)
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Mayer Hawthorne" (28: No space left on device)
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Mayer Hawthorne/Where Does This Door Go (2013)" (28: No space left on device)
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Mayer Hawthorne/How Do You Do (2011)" (28: No space left on device)
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Eric Benét" (28: No space left on device)
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Eric Benét/A Day in the Life (1999)" (28: No space left on device)
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Eric Benét/Hurricane (2005)" (28: No space left on device)
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Eric Benét/The One (2012)" (28: No space left on device)
Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Natalie La Rose" (28: No space left on device)
Oct 04, 2020 04:25:51.088 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Natalie La Rose/Somebody (2015)" (28: No space left on device)
Oct 04, 2020 04:25:51.088 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/The Police" (28: No space left on device)
Oct 04, 2020 04:25:51.088 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/The Police/Ghost in the Machine (1981)" (28: No space left on device)
Oct 04, 2020 04:25:51.088 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/The Police/Every Breath You Take- The Singles (1986)" (28: No space left on device)
Oct 04, 2020 04:25:51.088 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/The Police/The 50 Greatest Songs (2009)" (28: No space left on device)
Oct 04, 2020 04:25:51.088 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/The Police/The 50 Greatest Songs (2009)/CD 03" (28: No space left on device)

The transcoder will need 2 slots.

Linux Tips

Increase the number of directories Linux can monitor (inotify) for PMS The default size of the Linux inotify table is 8192 directories (*1). When PMS is configured to update automatically when media is added, with properly organized media, especially music, this table rapidly fills and exceeds the default allocation requiring you to increase it. The solution to this is straight forward. Increasing the table size is easy. The first step is to determine how many directories to alloca…

Please create a fresh thread.

Your situation will be more involved than a simple certificate reset

[Syleric]

Just in case, my main issue is:

Remote access stopped working, my server is not reachable from outside

[Syleric]

sudo find /volume2/tvshows/anime /volume2/tvshows/series /volume2/musics /volume2/movies /volume2/audiobooks /volume2/book -type d -print | wc -l

13283

# sysctl -p
kernel.panic = 3
net.core.somaxconn = 65535
net.ipv4.tcp_tw_reuse = 1
kernel.sem = 250 32000 32 256
fs.inotify.max_user_watches = 262144

Moderator Edit: Added ``` bracketing for legibility

[ChuckPa]

@Syleric

That doesn’t add up.

1. You count 13,283
2. sysctl shows 256K

Containers (docker) draws on the host resources.

The most common cause of

Oct 04, 2020 04:25:51.087 [0x7f268effd700] ERROR - [Notify] Failed to add watch for "/data/musics/Nelson Freitas/My Life (2010)" (28: No space left on device)

is the max_user_watches table being full.
A lesser common cause is insufficient memory .

Did you limit memory or perhaps consume all of the host’s main memory?

[Syleric]

No limit for plex server, I have 32GB memory
max reach is 46%

[ChuckPa]

container limit?

[ChuckPa]

please start a fresh thread for this part. Ping me and I’ll move all this related there so we can solve it