Plex Says My Media Server is Offline

Plex Media Server NAS & Devices
1

I rebooted my computer and now when I open Plex, it reports that my Synology NAS server is offline, but it isn’t. I can access it through other apps such as Media Monkey. I need someone to walk me through how to get this fixed.

2

If you’re using DSM 7

AND nothing about the NAS or network has changed (that you know of)

  1. Uninstall the app using the UNINSTALL ONLY (KEEP) option
    – this keeps all the server data

  2. Reinstall the same package again
    – USING the “New or Lost Servers” (Plex Claim Token) option
    – Click the link to get a claim token
    – COPY the token from the new browser tab
    – PASTE back into the installer window
    – NEXT NEXT DONE

  3. If all goes well, it will confirm the server is again claimed by your email address and username.

  4. IF NOT, Manually make a ZIP file of “PlexMediaServer/AppData/Plex Media Server/Logs” and attach it here.

3

Thank you. I’ll keep this in mind if it happens again. After posting my question last night, I shut down the computer and then started it up again, rather than restarting it. After doing it this way, it found the server.

Felipe

4

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