Plex Scrab Service totally out in Mainland China

Plex Media Server
23

Is anyone able to run the following command:

curl -vv https://metadata.provider.plex.tv
24

I can but my scrabing service has recovered already. just for reference

mark@DSM-Mark:~$ curl -vv https://metadata.provider.plex.tv

  • TLSv1.0 (OUT), TLS header, Certificate Status (22):
  • TLSv1.3 (OUT), TLS handshake, Client hello (1):
  • TLSv1.2 (IN), TLS header, Certificate Status (22):
  • TLSv1.3 (IN), TLS handshake, Server hello (2):
  • TLSv1.2 (IN), TLS header, Certificate Status (22):
  • TLSv1.2 (IN), TLS handshake, Certificate (11):
  • TLSv1.2 (IN), TLS header, Certificate Status (22):
  • TLSv1.2 (IN), TLS handshake, Server key exchange (12):
  • TLSv1.2 (IN), TLS header, Certificate Status (22):
  • TLSv1.2 (IN), TLS handshake, Server finished (14):
  • TLSv1.2 (OUT), TLS header, Certificate Status (22):
  • TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
  • TLSv1.2 (OUT), TLS header, Finished (20):
  • TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
  • TLSv1.2 (OUT), TLS header, Certificate Status (22):
  • TLSv1.2 (OUT), TLS handshake, Finished (20):
25

I got the same problem with my scrabing service in Chinese Language. After I change to use English to scrab data, it works well. I think it may cause by the language.

26

C:\Users\Administrator>curl -vv https://metadata.provider.plex.tv

  • Host metadata.provider.plex.tv:443 was resolved.
  • IPv6: (none)
  • IPv4: 104.18.0.127, 104.18.1.127
  • Trying 104.18.0.127:443…
  • connect to 104.18.0.127 port 443 from 0.0.0.0 port 52374 failed: Timed out
  • Trying 104.18.1.127:443…
  • connect to 104.18.1.127 port 443 from 0.0.0.0 port 52413 failed: Timed out
  • Failed to connect to metadata.provider.plex.tv port 443 after 42697 ms: Couldn’t connect to server
  • Closing connection
    curl: (28) Failed to connect to metadata.provider.plex.tv port 443 after 42697 ms: Couldn’t connect to server

C:\Users\Administrator>

中国用户，登录很慢，匹配影片无效，中国电信用户

27

already 5dasy match error

28

Thanks.

This is definitely indicating that there is a network problem. The DNS seems to be resolving what look like the correct IPs but the requests are timing out.

I’m seeing similar results when testing this with https://www.dotcom-tools.com/china-firewall-test

This could be a regional issue with Cloudflare or with the local internet service provider.

1 Like
29

Are you seeing the same when running this?

30

Hi, @drzoidberg33, I am from Beijing China with China Unicom as my ISP, here is my result of the command, I cannot access the plex services either:

PS C:\Users\leoyu> curl -vv https://metadata.provider.plex.tv
* Host metadata.provider.plex.tv:443 was resolved.
* IPv6: 2606:4700::6812:17f, 2606:4700::6812:7f
* IPv4: 104.18.1.127, 104.18.0.127
*   Trying 104.18.1.127:443...
*   Trying [2606:4700::6812:17f]:443...
* connect to 2606:4700::6812:17f port 443 from :: port 63967 failed: Network unreachable
*   Trying [2606:4700::6812:7f]:443...
* connect to 2606:4700::6812:7f port 443 from :: port 63968 failed: Network unreachable
* connect to 104.18.1.127 port 443 from 0.0.0.0 port 63966 failed: Timed out
*   Trying 104.18.0.127:443...
* connect to 104.18.0.127 port 443 from 0.0.0.0 port 64035 failed: Timed out
* Failed to connect to metadata.provider.plex.tv port 443 after 42102 ms: Couldn't connect to server
* Closing connection
curl: (28) Failed to connect to metadata.provider.plex.tv port 443 after 42102 ms: Couldn't connect to server
31

I have the same problem. I can even login plex account. what can I do?

33

yeah,I think it’s the Great Firewall of China.
I hope to add the http proxy function to the control center, that we can jump the firewall of China

34

ISP: CTCC（In ShanXI XiAn）
SHELL_OUTPUT:

$ LANG="en_US" curl -vv https://metadata.provider.plex.tv
*   Trying 104.18.1.127:443...
*   Trying 2606:4700::6812:17f:443...
* Immediate connect fail for 2606:4700::6812:17f: Network is unreachable
*   Trying 2606:4700::6812:7f:443...
* Immediate connect fail for 2606:4700::6812:7f: Network is unreachable
* connect to 104.18.1.127 port 443 failed: Connection timed out
*   Trying 104.18.0.127:443...
* After 82862ms connect time, move on!
* connect to 104.18.0.127 port 443 failed: Connection timed out
* Failed to connect to metadata.provider.plex.tv port 443 after 217140 ms: Connection timed out
* Closing connection 0
curl: (28) Failed to connect to metadata.provider.plex.tv port 443 after 217140 ms: Connection timed out
35

Network provider : Shanghai China Unicom

* Host metadata.provider.plex.tv:443 was resolved.
* IPv6: (none)
* IPv4: 104.18.1.127, 104.18.0.127
*   Trying 104.18.1.127:443...
* Connected to metadata.provider.plex.tv (104.18.1.127) port 443
* schannel: disabled automatic use of client certificate
* ALPN: curl offers http/1.1
* schannel: failed to receive handshake, SSL/TLS connection failed
* Closing connection
* schannel: shutting down SSL/TLS connection with metadata.provider.plex.tv port 443
curl: (35) schannel: failed to receive handshake, SSL/TLS connection failed
36

I’m following up with our devops team to see what they can find out.

They’ve asked for additional info including a traceroute and HAR file from a browser.

Running a traceroute: https://www.greengeeks.com/support/article/how-to-run-a-traceroute-on-windows-mac-or-linux/

Getting a HAR capture: What is HAR File And How To Generate HAR File – OurPcGeek

Both these should be made with the same url as previously: metadata.provider.plex.tv

You can send me a private message if you don’t wish to post this information publicly.

37

Thanks, I finished the traceroute and HAR capture and sent you a dm with the results.

There are also problems with other Plex services. Other than the metadata service, I cannot access https://plex.tv, the discover, watchlist, and “Music on Tidal” page either. Also, my avatar in the Plex app is not displayed properly. I have attached the screenshot below:

image
image855×585 40.8 KB

2 Likes
38

同样的问题

39

I highly suggest that you add proxy settings for plex media server for connection to plex.tv, as not every system support proxy setting, to make sure cencershipped network user has choice to connect to plex.tv through porxy manually.
This will not be the first time China user lost connection to plex.tv. This time you have already lost some user and potential user, to avoid this please consider about adding proxy setting.

3 Likes
40

During a day, some time periods are normal, while most time periods are not allowed and cannot be matched.

41

Yes, your guess is right, the problem is caused by the China GFW blocking Cloudflare CDN IPs. There are a lot other websites using Cloudflare CDN that can’t working normal in mainland China. All the same reason.

42

Hi, bro, look this.
chrome_har_and_traceroute_log.zip (71.6 KB)

43

The same problem happened to me, and another problems is my LG TV can’t launch the Plex app, the screen prompted network error, I think it’s the same reason between the two problem, any idea for this? THX