Plex series agent not working

Plex Media Server Metadata & Adding Files
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Server Version#: 1.42.2.10156
Player Version#: 1.110.0.351-4e48eb83

Hi, for whatever reason for the past 3 weeks or so I’m noticing that while using the Plex Series Agent metadata for my tv show library it never adds the metadata for each episode. For example I have Alice in Borderland season 3 episodes 1-6. If I were to edit E01 all fields under General is empty except for Originally Available which have 1969-12-31. The Metadata for the overall show seems fine.

If I were to click on any of those episodes and Refresh Metadata it would correct itself and populate each episode with metadata. I do not have this issue when I switch the library to use the TheTVDB as the agent.

Any help would be appreciated, hopefully I’ve explained this properly if you have questions please feel free to ask.

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bumping this so it’s not lost in the void.
From what I see the Series will match perfectly fine and metadata will populate for the series but for each individual episode metadata is not populating automatically unless I manually refresh the metadata for it.

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Can you Plex Dance a series, then provide a copy of your server logs?

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I have attempted to recreate your problem. I created a directory “Alice in Borderland (2020)” in my tv show Library. There are two shows with the same name on TMDB, one from 2014 & one from 2020. I chose the 2020 series. I copied a dummy mp4 file to S03E0{1..6}.mp4

Seems to be getting correctly identified and I am getting the show metadata. I.e., release dates, episode synopsis, etc.

I suspect you are missing the year, 2020, from your series directory. The 2014 series only has one season of 3 episodes on TMDB

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@napolij given the post I suspect its either a DNS or database corruption issue. Given it affects more than 1 series. Which is why I requested a copy of their server logs.

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Sorry I did not see this but I’ll will do this for you once I get to work.

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I will double check this for you but I’m using the trash guides naming scheme for both directory and episodes

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What does that mean and what does it have to do with Plex?

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Why don’t you use the Plex naming scheme?

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nope this is what I have in the folder name

Alice in Borderland (2020) {tvdb-376472}

This is what I have for the episode name
Alice in Borderland (2020) - S03E01 - Episode 1 [WEBDL-1080p][EAC3 Atmos 5.1][x264]-removedgroup.mkv

the same with Dr. Stone
Dr. STONE (2019) - S04E24 - 082 - WHOLE NEW WORLD [WEBDL-1080p][EAC3 2.0][JA+EN][x264 8bit]-removedgroup.mkv

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Plex Media Server Logs_2025-10-02_17-36-41.zip (5.1 MB) here’s the server logs

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I use Sonarr and Radarr for my content and this naming scheme helps with importing back into sonarr/radarr in the event my DB becomes corrupted Recommended naming scheme - TRaSH Guides (sorry if external links are not allowed). I confirmed with them and other users in the community if they were experiencing this issue that I experience

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to help sonarr/radarr for future imports

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If I may add here?

This (Plex’s naming scheme) has not failed me with over 14,000 episodes from 1930’s → present.

It matches very quickly. What takes the longest is retrieving all the supporting metadata.

[chuck@lizum ~.2000]$ cd /glock/media
[chuck@lizum media.2001]$ find ./tv* -type f -print | wc -l
14485
[chuck@lizum media.2002]$

Screenshot from 2025-10-02 15-31-00
Screenshot from 2025-10-02 15-31-001411×952 79.5 KB

You can also safely use CleanTitle to remove unwanted punctuation.

{Series CleanTitle} - S{season:00}E{episode:00} - {Episode Title}

For those of you with media renaming tools, it’s trivial to transfer this rule into them. I use FileBot. Both FileBot and Sonarr create the exact same name.

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I just created a folder with the name you provided and added a file with the filename you provided. Plex picked it right up. As dbirch mentioned, there is probably something else going on aside from the naming.

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So you enabled verbose logging so the logs are useless. Oct 02, 2025 16:04:22.293 [139877420395320] VERBOSE Please reset to debug, and perform a plex dance on media that isnt pulling metadata, and then upload a fresh set of logs.

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I’ll do that now but do you also want me to do the manual refresh of the meta data?

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I would like you to perform the Plex Dance on the media in question

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Plex Media Server Logs_2025-10-03_00-16-58.zip (5.1 MB) debug logs

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image
image427×381 23.4 KB

verbose was disabled when i generated this most recent log for you