Server Version#: 1.32.0.6198
Player Version#: N/A
TV Shows are not having meta data properly grabbed. Using the new Plex TV Agent.
American Dad is an example. First season got metadata. The rest nothing. I have deleted it and re-added, optimized databases. The episodes are all named the same.
Funny … switched agent to the “Movie Database” it worked fine. All episodes have metadata. So it’s not a naming, database or user issue… it’s a Plex issue.
It even matched the Show “Absolutely Fabulous” again. Where your better agent failed every time.
Are these known issues?
The new scanner is a little more strict when it comes to naming
You will have to revise how things are named according to this support article
https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/
That doesn’t make sense that, that is the issue. As I stated they are all named exactly the same.
American.Dad.S##E##
Season 1 had meta data. Every other did not
I also went to “Fix Match” and select American Dad specifically. Which was the first choice
But thanks for the help
he had said naming is all the same which got 1st season working before, yet you suggested him to rename properly
Be careful of the naming.
American.Dad.SxxExx.title.ext is not American Dad.SxxExx.title.ext
When it’s a multi-word series name, use the spaces.
Official naming format is: “Series Name - SxxExx - Optional Title Here.ext”
It’s “American Dad”, not “American”.
The punctuation in the name can be omitted.
On my own system, this:
test_tv/. <--- The library points here (name not important)
└── American Dad! (2005)
└── Season 02
├── American Dad! (2005) - S02E01.mkv
├── American Dad! (2005) - S02E02.mkv
└── American Dad! (2005) - S02E03.mkv
Yields this:
With the new scanner, there are several things you need to look out for:
- Make sure your naming and directory organization follow the official naming guidelines as closely as possible.
- Make sure your library points to the correct level in your directory hierarchy. In the example above, it should point to “test_tv”, not higher or lower. In particular, it should not point to the individual “show” directories.
- Permissions should be set such that user “plex” (if not using a custom user) has permissions to access the directories/files in question. Likely not an issue in your case since the other agent/scanner can see them.
- Ensure that the episodes aren’t being seen as duplicates of some other season or series; for this, use the “Duplicates” filter in the Library view, when viewing by episodes.
- After making any significant changes to your naming/directory structure, perform the Plex Dance for any problematic series/seasons which remain.
I’m not suggesting that naming or folder organization is definitely your problem. However, the metadata is present on Plex’s servers and can be retrieved. If it’s not working for you, there is likely some environment, configuration, or system-specific issue causing it.
Just because one seasons works doesn’t mean the show is named properly.
Very often an incorrect naming format will work some of the time but not others
I’m not saying this is 100% the issue. There’s not really enough details to say, but usually naming is the first thing to look at
That’s interesting because I have other multi named shows using . And not spaces.
They are fine. I suspect it’s an issue with the Agent not naming.
Then it’s a bug in the agent.
Some ppl don’t read. Lol.
But it’s all good.
I have seen libraries get broken from switching the agent back and forth
You can create another test library using the new agent. Just point American Dad at it and see if populates correctly
A refresh of my metadata for the show pulls all the correct info. A bug in the agent seems unlikely
Not really. I renamed following the standards and still the same thing. Season 1 pulled… and nothing else
American Dad! - S01E02 - Threat Levels.avi
American Dad! - S02E01 - Bullocks to Stan.avi
It’s ok… Plex can have bugs
Full data here.
Dance the entire series. (Move, scan, empty trash, clean bundles, move back, scan)
Often times after making changes you have to Plex Dance the files for everything to show up correctly.
If you would have tried what I suggest by creating a test library it would have eliminated the need for that step so I didn’t mention it
