TV Shows are not having meta data properly grabbed. Using the new Plex TV Agent.
American Dad is an example. First season got metadata. The rest nothing. I have deleted it and re-added, optimized databases. The episodes are all named the same.
Funny … switched agent to the “Movie Database” it worked fine. All episodes have metadata. So it’s not a naming, database or user issue… it’s a Plex issue.
It even matched the Show “Absolutely Fabulous” again. Where your better agent failed every time.
test_tv/. <--- The library points here (name not important)
└── American Dad! (2005)
└── Season 02
├── American Dad! (2005) - S02E01.mkv
├── American Dad! (2005) - S02E02.mkv
└── American Dad! (2005) - S02E03.mkv
With the new scanner, there are several things you need to look out for:
Make sure your naming and directory organization follow the official naming guidelines as closely as possible.
Make sure your library points to the correct level in your directory hierarchy. In the example above, it should point to “test_tv”, not higher or lower. In particular, it should not point to the individual “show” directories.
Permissions should be set such that user “plex” (if not using a custom user) has permissions to access the directories/files in question. Likely not an issue in your case since the other agent/scanner can see them.
Ensure that the episodes aren’t being seen as duplicates of some other season or series; for this, use the “Duplicates” filter in the Library view, when viewing by episodes.
After making any significant changes to your naming/directory structure, perform the Plex Dance for any problematic series/seasons which remain.
I’m not suggesting that naming or folder organization is definitely your problem. However, the metadata is present on Plex’s servers and can be retrieved. If it’s not working for you, there is likely some environment, configuration, or system-specific issue causing it.
