Plex Server Installed on Dedicated Server, But "New Server" Option Not Appearing

General Discussions
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Hi everyone,
I recently installed Plex Media Server on my dedicated server (Debian 10), but the “New Server” option is missing in the Plex Web UI.
What I Have Tried:
Installed Plex Media Server v1.41.3.9314 on my server.
Deleted my old Plex server from my local NAS, but the new server still does not appear.
Ensured Plex is running correctly (systemctl status plexmediaserver shows it is active).
Checked that Plex is listening on the correct IP and port (32400).
Manually configured remote access in settings and confirmed the firewall allows traffic on port 32400.
Cleared browser cache and logged out/relogged into my Plex account.
Forced a refresh of the server list using: curl -X POST http://127.0.0.1:32400/myplex/unlink
Checked Preferences.xml to ensure it includes:
Reinstalled Plex and restarted the service multiple times.
Issue:
Even after all these steps, Plex does not recognize the new server, and the “New Server” setup option does not appear in the UI. Instead, the Plex Web UI is only showing my account settings, but no option to create or manage a server.
Additional Info:
OS: Debian 10
Plex Version: 1.41.3.9314
Plex Web UI Access: http://my_server_ip:32400/web
Old NAS server was removed from my Plex account
Remote access is enabled manually
Has anyone encountered this issue before? Is there a way to manually force Plex to recognize the server and allow me to set it up?
Any help would be greatly appreciated! Thanks.

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Access the Plex WebUI by going to http://my_server_ip:32400/web in a browser. It should ask you to claim the server which will then allow you to start setup. If you just install the server software somewhere, your account doesn’t know about the new server until you claim it.

I THINK that you should be able to put a claim token into the preferences.xml, but I can’t seem to find any reliable info on that…

  • BTW, is this a bare-metal install, or a docker? (If Docker, did you use Host or Bridge mode?)

  • Is the server on a different subnet as the computer you are trying to claim from? (for example, server is on 192.168.1.X while your computer is on 192.168.0.X)

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Thanks for your response!

  1. Regarding the Claim Token:
    Initially, I tried to claim the server through the Web UI, which is the standard procedure. However, I did not see the option to claim the server. After logging in with my Plex account, the server setup doesn’t appear, and I’m unable to proceed. That’s when I tried using the Claim Token in the Preferences.xml file, but it didn’t work either.
  2. Installation Method:
    I am using a bare-metal installation of Plex, not Docker, so Docker network settings shouldn’t be an issue here.
  3. Subnet:
    My local computer and server are on different subnets. I’m trying to access the server remotely, which could potentially be causing an issue with the server claim process.
  4. SSH Method:
    I also tried using SSH to access the server. Initially, the Web UI showed the option to claim the server, but after logging in with my Plex account, the claim option disappeared, and I couldn’t proceed with the server setup.
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