Ok, I’ve downloaded and installed new version and received claim number.
Did you complete the upgrade (without claim token) from 1.21.0-3744 to current PMS first ?
Then, after that was complete,
- Uninstall Only (KEEP) option
- Install same package again (Now get claim token)
- Paste token in box
- Install
- Observe your name when install is complete.
- In a Private Window, Open the Syno by it’s LAN IP this ONE TIME ONLY.
( http://lan.ip.of.syno:32400/web ) - Ignore the “not hosted” warning. Keep going
- Sign in.
- Verify your server is back
- Close the tab and go back to using PMS normally.
We do this in two steps because:
-
When moving / upgrading an older version to current, the total elapsed time usually exceeds 5 minutes.
-
The claim token is only valid for 5 minutes; starting the second it is displayed.
So we really only have a 4 minute window -
Upgrading and installing will almost guaranteed take more time than that.
@ChuckPa To clarify I did the uninstall only option then reinstalled and did the claim option as you mentioned above on a different PC than i used this morning.
When I did it earlier today after I tried all the options listed in this forum i went down the route of deleting all the folders and tried to set everything up as a new server as got pretty annoyed that i couldnt get it working so decided to start from scratch but nothing was working so reached out here.
Now that its working, It may have been down to the PC i was using as it uses a VPN. The PC I tried successfully this evening wasn’t on a VPN so maybe this was blocking it.
Either way its back up and all good
VPNs and Plex do not play well together.
Plex’s decoupled nature (Plex/web vs Server) don’t cross VPN boundaries well because broadcast packets don’t cross subnet boundaries (which VPNs will create inside the VPN adapter)
Hi, I have DSM 7.1-40000 installed and manually installed the correct spk and edited the permissions on my synology for the plex. I am still unable to see my library when signed into my plex account and I can’t add or delete anything either.
You have the initial release of DSM 7.1 beta installed ?
DSM 7.0 began at 7.0-40000
Please check Control Panel - Info Center
I’m back up. Thanks for your help.
I followed all the steps posted by you, including getting the token to install the new spk. At step #13, I couldn’t access PMS on my Synology. When I go to an incognito tab and enter my local NAS address:32400/web, I get the following error:
"This XML file does not appear to have any style information associated with it. The document tree is shown below.
Response code=“503” title=“Maintenance” status=“PMS is currently running startup maintenance tasks.”
I’m not sure what startup maintenance tasks the Plex could possibly be running. Is this normal? Is it syncing behind the scenes?
FYI: I’m running DSM 7.1-42661 Update 4 on a Synology NAS DS918+
I welcome any additional fixes or tips you can offer. Thanks.
Here is what I have installed. It does not mention Beta:
DSM 7.1-42661 Update 4
See what it says? PMS is currently performing maintenance.
That’s something new Engineering added / adding (and a bit clunky)
It’s a “503” (Temporarily Not Available)
If you wait until the NAS CPU calms down again, Retry and the Web app will load.
It surprised me too 
Thank you. That makes much more sense.
All versions of the Synology DSM 7 spk have the ability to reclaim PMS built into the package itself.
Please follow the steps here.
Okay, I did that for a second time now and it says it worked on my Synology. I opened the plex media server from synology and it is a copmpletely different library then the one I had before and has none of my movies in it. How do i get what I lost back and my old library, or create a new one to access my disk station where everything is stored?
Please check your PM
Yes, I let it run overnight and was able to get in now. All my libraries are there. Thanks for your help.
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